4 Replies Latest reply: Sep 20, 2012 7:22 AM by pkerkstra
pkinstle Level 1 (0 points)

iTunes Match gets stuck "sending information to Apple.." then give the error "we could not complete your itunes store request. I tried reinstalling iTunes; logging out and into iTunes and iTunes Match...no luck.  Any other ideas?


iPad 2, Windows 7, iPad 3 too
  • Darrensmooth Level 1 (0 points)

    i'm getting the same thing, I tried to sign out of my account and then back in, restart Itunes, decrease the amount of files to match/upload..but nothing

  • pkinstle Level 1 (0 points)

    I discovered the solution from trial and error.  It would seem my system clock was off by a few seconds.  Literally, I went to my computer's taskbar clock and had it resync to the network, then tried to iTunes Match again and it worked.  It seems to have something to do with our computer clocks not in sync with Apple's server clock.  Let me know if this helps.

  • Darrensmooth Level 1 (0 points)

    this didnt work for me, the only thing that seems to work is to sign out, close iTunes, turn iTunes back on, sign in.  I think the cause is that it times out your login session even though it says you are still signed in

  • pkerkstra Level 1 (0 points)

    This fix worked for me as well, thanks.