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we could not complete your itunes store request

iTunes Match gets stuck "sending information to Apple.." then give the error "we could not complete your itunes store request. I tried reinstalling iTunes; logging out and into iTunes and iTunes Match...no luck. Any other ideas?

iPad 2, Windows 7, iPad 3 too

Posted on Sep 1, 2012 9:32 AM

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4 replies

Sep 7, 2012 2:17 PM in response to Darrensmooth

I discovered the solution from trial and error. It would seem my system clock was off by a few seconds. Literally, I went to my computer's taskbar clock and had it resync to the network, then tried to iTunes Match again and it worked. It seems to have something to do with our computer clocks not in sync with Apple's server clock. Let me know if this helps.

we could not complete your itunes store request

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