7 Replies Latest reply: Sep 28, 2012 9:53 AM by MrHoffman
strom_ccl Level 1 Level 1 (0 points)

i have problem with my itunes i'm trying to install a new itunes 10.6.3?????

maybe it is not compatible with my mac book air 11'..

  • MrHoffman Level 6 Level 6 (13,005 points)

    What version of OS X are you using on your MacBook Air (using  > About This Mac will tell you that), and what are the error message(s) that show up when the iTunes installation fails?

  • dbelew Level 1 Level 1 (0 points)

    Same issue here.  Currently have iTunes 10.6.1 on OS X 10.5.8. Trying to upgrade to iTunes 10.6.3 since error msg shows that iPod needs 10.6.3 to work.  Any ideas?  iTunes says 10.6.1 is the latest available, but my kid's iPod won't work with this combination.

  • MrHoffman Level 6 Level 6 (13,005 points)

    dbelew: you're running an OS X version that is below the minimum version for the current iTunes; current iTunes requires 10.6.8.

     

    You're either going to want to upgrade OS X (assuming your Mac supports 10.6, and 10.6.8 is the most recent in the Snow Leopard series), or do without the iTunes updates.

     

    If your Mac supports Snow Leopard, call Apple directly and order a DVD.

  • ciso_611 Level 1 Level 1 (0 points)

    I am having this issue as well. How do I check if my Mac supports Snow Leopard?

     

    Thanks

  • MrHoffman Level 6 Level 6 (13,005 points)
  • ciso_611 Level 1 Level 1 (0 points)

    I'm sorry but I find it difficult to understand from this link whether or not my Mac supports Snow Leopard. Would you be able to tell me simply if I tell you which Mac computer I have?

     

    If my Mac does not support Snow Leopard for whatever reason, how will I be able to use it with the newest version of iTunes?

  • MrHoffman Level 6 Level 6 (13,005 points)

    For details of your Mac and its configuration...

     

     > About This Mac > More Info

     

    will provide general details of your current configuration, and will provide very detailed information the further you drill down.  (Probably too much information, if you go too far into the tool.)

     

    As an alternative, if you're not familiar with your Mac configuration or with whether it will support this upgrade, consider visiting the local Apple store or call Apple directly, and ask.

     

    Only Apple knows the answer to that second question for certain - whether Apple will add support for this or future versions of iTunes further back than they offer at present - but Apple upgrades software and features somewhat more quickly than other vendors. 

     

    The OS X 10.5 series is three versions of the OS behind current, and that's past what Apple usually supports. 

     

    The OS X 10.6 release that you're thinking of upgrading to here itself fell off of the general patches and updates availability, and the related software support that was available subsequent to the release of 10.8 release.  Apple usually supports the current series and one release back.

     

    And FWIW, the About This Mac displays are considerably improved in 10.7; they'll tell you your specific model when you select More Info...

     

    The other obvious approach here is a new or newer-used Mac.