HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

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Anrym
Level 1 (0 points)

Q: Mail does not open on my iPad, all other apps respond and work fine. Does this mean it is locked out?

Any suggestions to enable Mail to work?

 

Thanks

iPad 2, iOS 5.1.1

Posted on Sep 2, 2012 9:07 AM

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Anrym

Q: Mail does not open on my iPad, all other apps respond and work fine. Does this mean it is locked out?

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  • Helpful answers

  • by Diavonex,

    Diavonex Diavonex Sep 2, 2012 9:12 AM in response to Anrym
    Level 9 (66,735 points)
    Sep 2, 2012 9:12 AM in response to Anrym

    Close the Mail app in the Task Bar and re-launch.

     

    Double-click the Home button to reveal Task Bar. Hold Mail app down for a second or two; tap the minus sign to close app.

     

     

    If it still doesn't work, try a reset.

     

    Hold the Sleep and Home button down (together) for about 10 seconds until you see the Apple logo. Ignore the red slider.

     

  • by Anrym,

    Anrym Anrym Sep 2, 2012 10:41 AM in response to Diavonex
    Level 1 (0 points)
    Sep 2, 2012 10:41 AM in response to Diavonex

    Thanks, your suggestion had already been done at Apple Store but did not work, a reset did not work either.

     

    What to do?

  • by Demo,

    Demo Demo Sep 2, 2012 10:56 AM in response to Anrym
    Level 10 (95,986 points)
    iPad
    Sep 2, 2012 10:56 AM in response to Anrym

    You said that the suggestions didn't work at the Apple Store. If you had told us what you had already tried, it wouldn't be necessary for us to suggest things that you already did.

     

    If Apple couldn't figure it out - what did they tell you?

  • by Anrym,

    Anrym Anrym Sep 3, 2012 8:34 AM in response to Demo
    Level 1 (0 points)
    Sep 3, 2012 8:34 AM in response to Demo

    I was told to restore the settings but do a backup first, I do not have a convenient computer for backing up at the moment but another iPad user told me that only Mail is locked out and not necessary to delete all. So, any ideas to unlock mail?

     

    Thank you