3 Replies Latest reply: Jul 26, 2013 2:35 PM by Eric Root
harmesd Level 1 Level 1 (0 points)

I have downloaded OSX Mountain Lion to my Macbook Pro but when I click on the icon to download it again to my iMac the application says it is downloading but nothing happens. The computer has enough memory and disk space and currently runs OSX Lion.


iMac, Mac OS X (10.7.4)
  • sirvaant Level 1 Level 1 (0 points)

    seem like nobody  cares around here, hey man I'm having the same problem did you ever figure it out?

  • baltwo Level 9 Level 9 (61,825 points)

    Contact http://www.apple.com/support/mac/app-store/contact/.They're responsible for this abysmal delivery system.

  • Eric Root Level 7 Level 7 (27,275 points)

    Apple support article.

     

    Resume Interrupted Downloads

     

    Three other things you can try which have worked for some people.

     

    - Sign out of the App Store (in the Store menu)


    - Quit the App Store

                                                    

    - In Finder - Go>Go to folder...  (or Apple-shift-G)

                                                    

    - Paste in the following "~/Library/Caches/ "

                                                    

    - It will take you to a folder.  Delete com.apple.appstore

                                                    

    - Launch the App Store.  Sign in and then reclick the Mountain Lion buy.  It won't charge you again.

     

    Reset the App Store.

     

    App Store Reset

     

    and

     

    Try booting into the Safe Mode.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal.

                   

    Safe Mode

     

    Safe Mode - About