10 Replies Latest reply: Oct 24, 2012 5:39 PM by TerryPDX
smithtribe07 Level 1 (0 points)

how can i unlock a device using icloud?

  • Julian Wright Level 7 (34,860 points)

    Do you mean a lost device that you previously locked using the "Find my ..." feature of iCloud? If so, enter the passcode you set on the device itself.

  • AnaMusic Level 9 (57,110 points)

    Please supply More detailed information... what, Exactly, do you wish to do...

  • smithtribe07 Level 1 (0 points)

    I was testing the "find my device' feature on the icloud.com site. I found my "mac mini" and clicked the "Lock" feature. Next, my mac automatically turned off, then it came back on, but only with a blinking "?" showing on the screen. Now, I am having trouble unlocking my mac in icloud. it still shows as "locked" in icloud. thanks for your help! ;-)

  • smithtribe07 Level 1 (0 points)

    Julian, I cannot seem to get to the password on the locked device (my mac mini) because there is a blinking "?" on the screen. I'm assuming that is a result of me locking it. How can I get past this blinking "?" on my screen?

  • Julian Wright Level 7 (34,860 points)

    You don't unlock it in iCloud. You unlock it on the device by entering the passcode directly.

     

    See: http://support.apple.com/kb/TS4006

  • smithtribe07 Level 1 (0 points)

    It appears that I am going to have to take my mac into an apple store...according to this statement on the link that you sent to me:

     

    "Only Apple retail stores or Apple Authorized Service Providers can unlock computers protected by a firmware password, such as passwords set with Find My Mac."

     

    ...unless there is some other way to unlock it. I can't get past that blinking question mark (?) by typing my password.

  • smithtribe07 Level 1 (0 points)

    HI Anamusic, do you have a suggestion for how i can unlock my mac? I locked it in icloud and now i'm having trouble unlocking it.

  • AnaMusic Level 9 (57,110 points)

    Sorry... No...

     

    After reading the link Julian supplied I drew the same conclusion as you...

     

    '...It appears that I am going to have to take my mac into an apple store..'

  • Julian Wright Level 7 (34,860 points)

    You need to enter the 6-digit passcode you chose when enabling the remote lock.

  • TerryPDX Level 1 (0 points)

    I had the same problem after I locked my Macbook to test the feature.  Afterwards, it rebooted and started displaying an icon of a folder with a flashing ?.

     

    I rebooted it again by holding down the power key for about 10 sec.  Then after it chimed, immediately held down the Option key until I was prompted for the passcode.  Then I was prompted for boot options..chose Macintosh HD (not Recovery).  At this point a locked computer screen was displayed including cells for entering the passcode again. 

     

    After that, my computer started normally.