"iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes"

I have attempted to install iTunes on three different Window 7machines (desktop + (2) laptops) with the same result. I have deleted, reinstalled, repared, etc, several times. Why is iTunes not installing properly?


I don't really care for iTunes, but since I just switched to an iPhone this seems to be the only way to get my music on the phone. If anyone knows of a way to do it without having to use iTunes, I would be very happy 🙂


Thank you,


Pam

iPhone 4, Windows 7

Posted on Sep 3, 2012 8:32 AM

Reply
3 replies

Sep 3, 2012 3:55 PM in response to Pampurrs

Could you post your diagnostics for us please?


In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:


User uploaded file


... and click "Next".


When you get through to the final screen:


User uploaded file


... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

Sep 3, 2012 4:33 PM in response to b noir

Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

TOSHIBA Satellite Pro L350

iTunes 10.6.3.25

QuickTime not available

FairPlay 1.14.43

Apple Application Support 2.1.9

iPod Updater Library 10.0d2

CD Driver Not Available

CD Driver DLL 2.1.1.1

Apple Mobile Device 5.2.0.6

Apple Mobile Device Driver 1.59.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 00BDADBC02988E80



Current user is not an administrator.

The current local date and time is 2012-09-03 16:32:37.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

Intel Corporation, Mobile Intel(R) 965 Express Chipset Family





**** External Plug-ins Information ****



No external plug-ins installed.



iPodService 10.6.3.25 is currently running.

iTunesHelper 10.6.3.25 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.



**** CD/DVD Drive Tests ****



No drivers in LowerFilters.

No drivers in UpperFilters.

Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

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"iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes"

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