Pampurrs
Level 1 (0 points)

Q: "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes"

I have attempted to install iTunes on three different Window 7machines (desktop + (2) laptops) with the same result.  I have deleted, reinstalled, repared, etc, several times.  Why is iTunes not installing properly?

 

I don't really care for iTunes, but since I just switched to an iPhone this seems to be the only way to get my music on the phone.  If anyone knows of a way to do it without having to use iTunes, I would be very happy

 

Thank you,

 

Pam

iPhone 4, Windows 7

Posted on Sep 3, 2012 8:32 AM

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Pampurrs

Q: "iTunes was not properly installed. If you wish to import or burn CDs you need to reinstall iTunes"

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  • Helpful answers

  • by b noir,

    b noir b noir Sep 3, 2012 3:55 PM in response to Pampurrs
    Level 9 (72,129 points)
    Sep 3, 2012 3:55 PM in response to Pampurrs

    Could you post your diagnostics for us please?

     

    In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:

     

    dvdcd diagnostics.png

     

    ... and click "Next".

     

    When you get through to the final screen:

     

    diagnostics complete.png

     

    ... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)

  • by Pampurrs,

    Pampurrs Pampurrs Sep 3, 2012 4:33 PM in response to b noir
    Level 1 (0 points)
    Sep 3, 2012 4:33 PM in response to b noir

    Microsoft Windows 7 Home Premium Edition Service Pack 1 (Build 7601)

    TOSHIBA Satellite Pro L350

    iTunes 10.6.3.25

    QuickTime not available

    FairPlay 1.14.43

    Apple Application Support 2.1.9

    iPod Updater Library 10.0d2

    CD Driver Not Available

    CD Driver DLL 2.1.1.1

    Apple Mobile Device 5.2.0.6

    Apple Mobile Device Driver 1.59.0.0

    Bonjour 3.0.0.10 (333.10)

    Gracenote SDK 1.9.6.502

    Gracenote MusicID 1.9.6.115

    Gracenote Submit 1.9.6.143

    Gracenote DSP 1.9.6.45

     

     

    iTunes Serial Number 00BDADBC02988E80

     

     

    Current user is not an administrator.

    The current local date and time is 2012-09-03 16:32:37.

    iTunes is not running in safe mode.

    WebKit accelerated compositing is enabled.

    HDCP is supported.

    Core Media is supported.

     

     

    Video Display Information

     

     

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

    Intel Corporation, Mobile Intel(R) 965 Express Chipset Family

     

     

     

     

    **** External Plug-ins Information ****

     

     

    No external plug-ins installed.

     

     

    iPodService 10.6.3.25 is currently running.

    iTunesHelper 10.6.3.25 is currently running.

    Apple Mobile Device service 3.3.0.0 is currently running.

     

     

    **** CD/DVD Drive Tests ****

     

     

    No drivers in LowerFilters.

    No drivers in UpperFilters.

    Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.

  • by b noir,

    b noir b noir Sep 3, 2012 4:48 PM in response to Pampurrs
    Level 9 (72,129 points)
    Sep 3, 2012 4:48 PM in response to Pampurrs

    Many thanks. This looks to be our culprit:

     

    CD Driver Not Available

     

    With that one, I'd start with solution 3 from the following document:

     

    iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install