1 Reply Latest reply: Sep 3, 2012 8:04 PM by Bilbo_cheshire
Madmongoose Level 1 Level 1 (0 points)

IPod classic ( 5 years old) show a red circle with a red cross in side.  Stop playing any songs, does not appear in I tunes.  It starts up and the proceed to Apple logo and the proceed to red cross and cirle, with a message to contact apple support (web link)  It was playing and then just stopped.  Any advice to fix or is this terminal?


iPod classic, Windows 7
  • Bilbo_cheshire Level 4 Level 4 (1,775 points)

    That symbol,

    iPod red X icon

    is also known as the Fatal Red X, which mean that your iPod Hardisk is dying, cannot be booted up or dead. There is nothing much  we can suggest here except read this Apple support Article or  to send your iPod in to Apple Store or any 3rd Party iPod Repair vendor, for a replacing the Hardisk.


    There have been some users who tap the iPod onto a rubber mouse pad, while the iPod is Resetting, it does get the iPod working again for a short while, till the Hardisk actuator, get stuck again, causing another round of frustrations.  But my suggestion, get the Hardisk replaced.