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can't remember my security questions

I remember my apple id and password but tried to make a purchase on a new laptop and I can't remember the answers to my security questions.

MacBook

Posted on Sep 3, 2012 7:57 PM

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1 reply

Sep 4, 2012 12:25 AM in response to wendy.halman

If you can't remember them then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.


Then select 'iTunes Store', and on the next screen select 'Account Management'


Next choose 'iTunes Store Account Security' and fill in that you'd like your security questions/answers reset.


You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox) - but some recent posts are saying that Apple have temporarily suspended the reseting of security question/answers whilst account security processes are improved, so it may take longer.

can't remember my security questions

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