Previous 1 2 3 4 5 6 Next 109 Replies Latest reply: Feb 18, 2015 11:06 AM by BexWisedale Go to original post Branched to a new discussion.
  • Ryan BB Level 1 Level 1 (0 points)

    I was referring to the problem with the charger not working.  The Apple Genuis person who helped me said its not a problem because he had not heard about it.  I told him of the discussion board and he said its only a few compared to the tens of thousands sold. But it's extremely frustrating when I or you have to deal this problem.

  • Simon Alarie Level 1 Level 1 (0 points)

    I posted about the same problem before and by the time, I went to the Apple Store and they replaced my power supply. Problem solved for now but the Genius person didn't care to look at the problem mentionned here (I had the conversation printed).


    Considering the fact that other people report the same problem again and again, even after replacing the power supply, I look forward to get some feedback from Apple!


    I am a web designer and I cannot rely on intermittent technology. In the same manner, I am thinking of a slick website, with all the social bells and whistles, picturing Apple's hair dryer technology. What do you think? May be it could put some emphasis on us, the fews upon tens of thousands.


    We pay for premium technology and we expect premium service. Are you there Apple ??


    Simon A.

  • stone4345 Level 1 Level 1 (0 points)

    Just an update from my original post...
    It was starting to get a bit bothersome to go out of my way to get a hair dryer and blow it. Since I still had a couple of days on my warrenty, I knew I needed to get the thing replaced at the Apple store. The thing is, the last time I went there, it just happened to work inside the Apple Store when I had tried almost all my outlits at home. Today, I put the Charger in the freezer and let it stay there for an hour or so, and then drove to the store. They tested it and bam, didn't work. They replaced the charger for free and told me many others seem to have this problem, especially during cold weather such as now. Even though the trick I showed before usually works, the best solution is to just go to the apple store and replace it with a new one if its still under warrenty.

  • Jabjones Level 1 Level 1 (0 points)

    It's actually my new one that isn't behaving..I just got the old one replaced under warranty 2 weeks ago (the cord had worn right through, otherwise it was charging fine.) But good luck with it.

  • Sureshot941 Level 1 Level 1 (0 points)

       Same problem here. Never tried the hair dryer but seems kind of out there. I get mine to work wiggling the mag adapter or flipping it around. Sometimes lights red but shows 5 hrs charge time with 85% remaining. Seems like a poor conection in the mag connector. Possibly arcing damage.


       Was at the Apple store in my travels but could hardly get a little help with other issues.


       I found the Genius's more like arragont ***** for the most part. You go there for help not someone to treat you like an idiot. It is their job to know it inside out and help, and know this is far from my first computer experience. I have used them for work continuously since 1987 and worked on software and programs.

  • sailboatchick Level 1 Level 1 (0 points)

    Do and SMC reset, which won't affect any of your settings


    SMC reset instructions for a MacBook Air are:

    1. Shutdown your MacBook Air (go to the Apple menu and choose “Shut Down…”).
    2. Make sure your MacBook Air has external power. Connect the power adaptor, if it isn’t already.
    3. Using the Air’s built-in keyboard (not a plug in keyboard or bluetooth keyboard), of the left hand side of the keyboard press Control-Shift-Option and on the top right of the keyboard, the power key at the same time.
    4. Release all the keys at the same time.
    5. Press the power key to start the computer.
  • Lakhesis Level 1 Level 1 (0 points)

    I had the same problems. I think there is a structural issue with the Mac Air charger.
    I now just use an old charger from a 2006 Mac Book - much better design and no problems so far.

  • Hoka Hey Level 1 Level 1 (10 points)

    Same problem with my 2011 MBA. Tried different power outlets. Tried jiggling the magsafe plug in the computer. No luck. Narrowed problem to the power brick by testing the computer with an MBP 2011 power brick which charged the MBA.


    After reading this forum, I put the power brick under a heating pad. It worked.


    Does anyone have any idea why heating a power brick would make it function?


    Thanks stone4345 for this helpful tip.

  • steven.avonds Level 1 Level 1 (0 points)

    I took the effort to login and to confirm that the heatblower trick works. Thanks guys, I thought my laptop was gone to ****.

  • Sagasu Level 1 Level 1 (0 points)

    + 1.  Charger on Macbook Air 11" working only intermittently with the problem starting just days after one year warranty ran out.  Very disappointing to have a problem like this with my first apple computer. 

    Now have a new adapter and no problems for the day or so that I have used it. 

    The new adapter seems to have a slightly heavier and somewhat thicker sheath around the cable than the old adapter had. 

    Is it possible that Apple have wised up to the problem?

  • SvenGPS Level 1 Level 1 (0 points)

    Just as a side note this problem seems to be affecting my 1 day old Macbook Pro Retina. Will monitor and for now. Not good....

  • jared777 Level 1 Level 1 (0 points)

    I placed my battery in the window to heat up and then i noticed the pins gave me a shock, the charger did not work, i let it sit again disconnected and made sure not to accidently touch the pins and it worked. I think the battery has a built in serge and possibly shorting out, I am thinking the heat may trigger the charger to reset possibly

  • nelson.wu Level 1 Level 1 (0 points)

    I had the same problem too. I am amused by you guys who bother to take a hair dryer just to continue using the mac book. For me it is simple, there are may other good products coming out and getting so closed to iProducts but with cheaper price. It is now time to try some alternative products. Why hang yourself on a tree who does not care if you are falling down.

  • CMP@SFO Level 1 Level 1 (0 points)

    I can't believe I need to blow dry my power cube. Insane. Same problem here and now charging fine.

  • BevisCheng Level 1 Level 1 (0 points)

    Same problem and same solution, can't believe Apple's product need a blow.

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