7 Replies Latest reply: Dec 22, 2013 12:22 PM by Lawrence Finch
kristin. Level 2 (235 points)

For the past 4 days I've been unable to download apps from the App Store. Whenever I try and download an app, I get a pop-up asking me to fill in three security questions and an alternate email address. I've tried filling this in many times, but it always results in a "session timed out" error. It's also odd, because I've already filled out these security questions for my Apple ID a while ago via the Apple ID portal.


I've tried resetting the iPhone, logging out of the account then back in, etc., but it continues to happen. Just can't seem to get passed this and this can't download apps anymore?