Can't dowload fron iOS App Store (keeps asking for security questions).

Question

Level 2

264 points

Can't dowload fron iOS App Store (keeps asking for security questions).

For the past 4 days I've been unable to download apps from the App Store. Whenever I try and download an app, I get a pop-up asking me to fill in three security questions and an alternate email address. I've tried filling this in many times, but it always results in a "session timed out" error. It's also odd, because I've already filled out these security questions for my Apple ID a while ago via the Apple ID portal.

I've tried resetting the iPhone, logging out of the account then back in, etc., but it continues to happen. Just can't seem to get passed this and this can't download apps anymore?

Posted on Sep 4, 2012 6:11 AM

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Answer 1

Sep 4, 2012 7:14 AM in response to kristin.

Me either - I noticed it started yesterday, tried all night, and now am trying this morning and still cannot connect. What's up with this??? Apple please just let us know if this is on your end or not....

I tried logging out of Store through Settings, and now I can't even sign back in!!

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Answer 2

Ciulita

Level 1

0 points

Sep 19, 2012 7:00 PM in response to kristin.

I have the same problem. If I choose "not not now" it won't download the app. If I click continue an choose the security Qs it keeps saying I've timed out once complete. Help!

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Answer 3

Sep 20, 2012 5:15 PM in response to kristin.

same problem - does anyone have a solution for this?

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Answer 4

kristin. Author

Level 2

264 points

Sep 20, 2012 5:45 PM in response to Krisheard

Are you guys in iOS 6 or iOS 5? For me, it turns out it was an issue with iOS 6 - when I logged into my App Store account from my wife's iPhone on iOS 5 and tried to download something, it again asked me for the questions. But, this time it allowed me to answer them and accepted the submission without the "session expired" error! Then, back on my iPhone with iOS 6, I was able to download apps again!

Hope this helps!

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Answer 5

Sep 21, 2012 9:22 PM in response to kristin.

Worked for me. I didn't upgrade to 6 on my phone.

Went back to my phone.... Tried to download a free app.... Answered the three security questions.

Returned to my ios6 ipad. No security questions. Download commenced as usual.

Thanks for the workaround and tip

Rich

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Answer 6

Dec 22, 2013 11:53 AM in response to kristin.

i was downloading APP 4 5 days back but from then till now been facing this security questions. I am using an 5s having the same problem has anyone found a solid solution for this?

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Answer 7

Dec 22, 2013 12:22 PM in response to hierarchize

The solution is to remember the answer to your security questions, or to reset them. Start with https://appleid.apple.com. You can send a reset to your Rescue email address, then reset your questions. If that fails contact Apple Account Security support. Once you prove that you are the owner of the account they can reset your questions for you. See: http://support.apple.com/kb/HT5699 for information on contacting Apple.

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