Cant print since updating to 10.8.
I have a Canon MF8350 CDN. I was on the phone with Canon tech support for 2 hours and they couldn't help. Any help would be appreciated. Thanks!
iMac, OS X Mountain Lion (10.8.1)
I have a Canon MF8350 CDN. I was on the phone with Canon tech support for 2 hours and they couldn't help. Any help would be appreciated. Thanks!
iMac, OS X Mountain Lion (10.8.1)
Did you run Software Update yet?
Have you tried removing it from Print & Scan and then adding it back?
I have 10.8.1 and I have tried numerous times to remove it from Print & Scan, adding it back. No luck
Can you open System Information (Applications > Utilities) and select the Printers entry in the left column. The right pane will show the MF8350 printer you added to the Mac. If you select this (or if it is the only printer on the Mac) then you will see information about this printer queue you created. Can you copy this information and paste it back here please.
How about Software Update?
Note: when you add the printer back, make a point of clicking on "Add Printer or Scanner" in lieu of your printer listed under Nearby Printers.
Ok, tried that too. Nothing different so far.
To whom are you responding? Please use the the correct Reply button.
Did you run Software Update, Yes or No?
and download the appropriate driver.
Lanny wrote:
How about Software Update?
This device uses the Canon UFR2 driver, which is only available from Canon. They do not provide the UFR2 driver to Apple, like they do for their inkjet devices, so Software Update will not help in this case.
I did use Canon's driver. It doesnt work. Keep getting the CMDF error message.
Yes, I did the software update. Still not working.
Can you do as I asked and provide me with the settings for the driver as shown in System Information.
I think the error is being caused by the queue being incorrectly set and the System Information will confirm if this is the case.
MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:
Status: Idle
Print Server: Local
Driver Version: 5.2.3
Default: Yes
Shared: No
URI: dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi
PPD: Generic PCL 4 LF Printer - Gutenprint v5.2.3
PPD File Version: 5.2.3
PostScript Version: (3010.000) 0
CUPS Version: 1.6svn (cups-327)
Scanning support: Yes
Scanning app (bundleID path): -
Scanning app version: -
Scanner UUID: 330FA64F-330F-A64F-330F-A64F330FA64F
Printer Commands: none
CUPS filters:
rastertogutenprint.5.2:
Path: rastertogutenprint.5.2
Permissions: ---------
Fax support: No
PDEs:
Sorry..........here it is.....
MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:
Status: Idle
Print Server: Local
Driver Version: 2.0
Default: Yes
Shared: No
URI: dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi
PPD: Canon MF8300 Series UFRII LT (US)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 1.6svn (cups-327)
Scanning support: Yes
Scanning app (bundleID path): -
Scanning app version: -
Scanner UUID: 330FA64F-330F-A64F-330F-A64F330FA64F
Printer Commands: AutoConfigure Clean PrintSelfTestPage
CUPS filters:
capdftopdl:
Path: /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl
Permissions: rwxr-xr-x
commandfilefilter:
Path: /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter
Permissions: rwxr-xr-x
Fax support: No
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes
Yes, I did run all software updates. Currently running 10.8.1 and using latest drivers from Canon.
Thank you for supplying that information. The URI, that is the network connection to the printer, is showing that it is incorrectly set. Also, the name for the MF is really unusual. I've never seen it shown like this before.
Here is how the connection to the MF should look;
MF8380C:
Status: Idle
Print Server: Local
Driver Version: 2.0
Default: No
Shared: No
URI: cnbmzd://localhost:59693
PPD: Canon MF8300 Series UFRII LT (UK)
PPD File Version: 2.0
PostScript Version: (3010.000) 550
(3010.000) 651
CUPS Version: 1.6svn (cups-327)
Scanning support: No
Printer Commands: AutoConfigure Clean PrintSelfTestPage
CUPS filters:
capdftopdl:
Path: /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl
Permissions: rwxr-xr-x
commandfilefilter:
Path: /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter
Permissions: rwxr-xr-x
Fax support: No
PDEs:
FinishingPDE.plugin:
Sandbox compliant: Yes
Your first image showed a connection using the Gutenprint driver rather than the Canon UFR2 driver. Is this printer queue still present on the Mac or did you delete it and then add the printer using the UFR2 driver. Because it seems that the UFR2 printer has been influenced by the queue that uses the Gutenprint driver.
Also, can you open Activity Monitor and look for an entry called UFR2 Backgrounder. If you don't see it then this is a likely cause of the incorrect queue.
I tried the Gutenprint driver just as an alternative but did not work. So I reinstalled the Canon UFR22 driver and still does not work.
The entry does appear in Activity monitor, so what's next? (Thanks for all the help, btw)
Cant print since updating to 10.8.