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Cant print since updating to 10.8.

I have a Canon MF8350 CDN. I was on the phone with Canon tech support for 2 hours and they couldn't help. Any help would be appreciated. Thanks!

iMac, OS X Mountain Lion (10.8.1)

Posted on Sep 4, 2012 1:06 PM

Reply
26 replies

Sep 4, 2012 1:44 PM in response to trptmanuga

Can you open System Information (Applications > Utilities) and select the Printers entry in the left column. The right pane will show the MF8350 printer you added to the Mac. If you select this (or if it is the only printer on the Mac) then you will see information about this printer queue you created. Can you copy this information and paste it back here please.

Sep 4, 2012 4:10 PM in response to PAHU

MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:


Status: Idle

Print Server: Local

Driver Version: 5.2.3

Default: Yes

Shared: No

URI: dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi

PPD: Generic PCL 4 LF Printer - Gutenprint v5.2.3

PPD File Version: 5.2.3

PostScript Version: (3010.000) 0

CUPS Version: 1.6svn (cups-327)

Scanning support: Yes

Scanning app (bundleID path): -

Scanning app version: -

Scanner UUID: 330FA64F-330F-A64F-330F-A64F330FA64F

Printer Commands: none

CUPS filters:

rastertogutenprint.5.2:

Path: rastertogutenprint.5.2

Permissions: ---------

Fax support: No

PDEs:

Sep 4, 2012 4:15 PM in response to PAHU

Sorry..........here it is.....



MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2:


Status: Idle

Print Server: Local

Driver Version: 2.0

Default: Yes

Shared: No

URI: dnssd://MF8350-3a36f7-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2-2._pdl-dat astream._tcp.local./?bidi

PPD: Canon MF8300 Series UFRII LT (US)

PPD File Version: 2.0

PostScript Version: (3010.000) 550

(3010.000) 651

CUPS Version: 1.6svn (cups-327)

Scanning support: Yes

Scanning app (bundleID path): -

Scanning app version: -

Scanner UUID: 330FA64F-330F-A64F-330F-A64F330FA64F

Printer Commands: AutoConfigure Clean PrintSelfTestPage

CUPS filters:

capdftopdl:

Path: /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

Permissions: rwxr-xr-x

commandfilefilter:

Path: /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter

Permissions: rwxr-xr-x

Fax support: No

PDEs:

FinishingPDE.plugin:

Sandbox compliant: Yes

Sep 4, 2012 4:50 PM in response to trptmanuga

Thank you for supplying that information. The URI, that is the network connection to the printer, is showing that it is incorrectly set. Also, the name for the MF is really unusual. I've never seen it shown like this before.


Here is how the connection to the MF should look;


MF8380C:


Status: Idle

Print Server: Local

Driver Version: 2.0

Default: No

Shared: No

URI: cnbmzd://localhost:59693

PPD: Canon MF8300 Series UFRII LT (UK)

PPD File Version: 2.0

PostScript Version: (3010.000) 550

(3010.000) 651

CUPS Version: 1.6svn (cups-327)

Scanning support: No

Printer Commands: AutoConfigure Clean PrintSelfTestPage

CUPS filters:

capdftopdl:

Path: /Library/Printers/Canon/CUPSCMFP/Bins/capdftopdl

Permissions: rwxr-xr-x

commandfilefilter:

Path: /Library/Printers/Canon/CUPSCMFP/Bins/commandfilefilter

Permissions: rwxr-xr-x

Fax support: No

PDEs:

FinishingPDE.plugin:

Sandbox compliant: Yes


Your first image showed a connection using the Gutenprint driver rather than the Canon UFR2 driver. Is this printer queue still present on the Mac or did you delete it and then add the printer using the UFR2 driver. Because it seems that the UFR2 printer has been influenced by the queue that uses the Gutenprint driver.


Also, can you open Activity Monitor and look for an entry called UFR2 Backgrounder. If you don't see it then this is a likely cause of the incorrect queue.

Cant print since updating to 10.8.

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