Rangeressary

Q: Mail Connections Lost After Sleep (Ports Fail)

I am having the problem that others are having regarding Mail reconnecting after sleep.  Typically, it fails to connect to my Company IMAP server, and the IMAP Gmail server (but connects to the Gmail SMTP server).  It looks like this in Connection Doctor:

 

Mail Connection Doctor.jpg

 

I have done the following already:

1. Deleted and reinstalled the accounts

2. Reinstalled Mountain Lion from network

3. Reset my SMC

 

I have searched for any firewall that would mess it up, but have come up with nothing.  Here is the readout from Terminal:

 

ls: /Library/InputManagers: No such file or directory

ls: /Library/Mail/Bundles: No such file or directory

ls: /Users/KyleEssary/Library/Mail/Bundles: No such file or directory

/Library/LaunchAgents:

com.Cvnt.start.plist

com.amazon.sendtokindle.launcher.plist

 

/Library/LaunchDaemons:

com.Cvnt.daemon.plist

com.adobe.fpsaud.plist

 

/Library/StartupItems:

 

/Users/KyleEssary/Library/LaunchAgents:

com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.DB72A0D3-A7F5-42AA-B8C0-B9F DD21F52AE.plist

 

The CVnt plist is from an app that I added long after I noticed this problem.  The problem was the same before and after installing that app.

 

Whenever I run the Network Utility following a wake from sleep on typical ports, I get this:

 

Network Utility (Gmail).jpg

 

Whatever the issue may be, it apparently starts on sleep because Power Nap has yet to work.  I have had this issue since installing Mountain Lion and would appreciate any help.

MacBook Air (13-INCH, MID 2011), OS X Mountain Lion (10.8.1)

Posted on Sep 5, 2012 12:36 AM

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Q: Mail Connections Lost After Sleep (Ports Fail)

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  • by mvtorres,

    mvtorres mvtorres Dec 21, 2012 8:29 AM in response to mrbr1ghtside
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    Dec 21, 2012 8:29 AM in response to mrbr1ghtside

    Supplemental update 2.0 seemed to have fixed the issue for me.

    http://support.apple.com/kb/DL1611

  • by elirnerak,

    elirnerak elirnerak Dec 21, 2012 11:51 AM in response to Rangeressary
    Level 1 (0 points)
    Dec 21, 2012 11:51 AM in response to Rangeressary

    mvtorres, Thanks for posting. To be dense-- I have 10.8.2. Is do I need to update further with a supplemental update? Thanks!

  • by mvtorres,

    mvtorres mvtorres Dec 21, 2012 12:09 PM in response to elirnerak
    Level 1 (0 points)
    Dec 21, 2012 12:09 PM in response to elirnerak

    I had 10.8.2, but I didnt have Supplemental Update 2.0 so I had to install it.

  • by elirnerak,

    elirnerak elirnerak Dec 21, 2012 12:23 PM in response to mvtorres
    Level 1 (0 points)
    Dec 21, 2012 12:23 PM in response to mvtorres

    I just tried to do it, but it says "this software is not supported on your system." I'm running a late 2011 iMac. I notice it says the update is for 2012 machines, so that must be why.

  • by sashinka,

    sashinka sashinka Dec 21, 2012 4:40 PM in response to elirnerak
    Level 1 (4 points)
    Mac OS X
    Dec 21, 2012 4:40 PM in response to elirnerak

    Same here, "this software is not supported on your system". I am running 10.8.2. I have a newer 27 iMac, bought it new in September. Same problem with mail---after sleep the mail connection to 1 of my mail accounts is lost. Manually I can revive it. I was hoping that this Supplemental update 2.0 would fix this,  but my system won't let me install it. Any ideas why? Thanks.

  • by mvtorres,

    mvtorres mvtorres Dec 21, 2012 7:47 PM in response to sashinka
    Level 1 (0 points)
    Dec 21, 2012 7:47 PM in response to sashinka

    Sorry, I spoke too soon, it was gone for about a day, but its back.

  • by mrbr1ghtside,

    mrbr1ghtside mrbr1ghtside Dec 25, 2012 6:15 AM in response to Rangeressary
    Level 1 (0 points)
    Dec 25, 2012 6:15 AM in response to Rangeressary

    This is a very weird problem.

    I have a rMBP 13" at 10.8.2 (mail 6.0) with the latest retina efi v1.1 update.

    Gmail imap fetch fails after sleep or turning wifi off and then back on.

     

    Note that my white macbook from 2010 (also at 10.8.2 and Mail 6.0) does not exhibit this symptom.

     

    My router is a Time Capsule bridged to a Netcomm modem/router (NB304N); basically an access point.

     

    I have experimented by unbridging the TC and running it instead as a DHCP/NAT router.

    This has solved the mail issue with Mail 6.0

    It just fixed it.

     

    However, i am experience slower downloading speeds (potentially due to multiNAT) in the latter setup so i have reverted to a TC bridge.

     

    Hopefully Apple can fix this bug in a future update as it is quite annoying; having to kill and relaunch mail everytime i wake my mac..

  • by niqu,

    niqu niqu Jan 2, 2013 5:55 AM in response to mrbr1ghtside
    Level 1 (0 points)
    Jan 2, 2013 5:55 AM in response to mrbr1ghtside

    I had the same suspicion that it's got something to do with the Time Capsule. I have a Time Capsule bridged to modem/router, too (like mrbr1ghtside) and I think the problem only occurs when I am in this network. At the wifi-network of my parent or my friend, the problem disappears. Can anybody (everybody?) else confirm that? Do you all have a Time Capsule in your network setup?

     

    By the way my computer is also a rMBP 13" at 10.8.2 (like mrbr1ghtside).

  • by mrbr1ghtside,

    mrbr1ghtside mrbr1ghtside Jan 2, 2013 6:28 AM in response to niqu
    Level 1 (0 points)
    Jan 2, 2013 6:28 AM in response to niqu

    @ niqu

    try unbridging your TC if possible.

    issue appears to happen only with the rMPB and only when TC is used as access point.

     

    $0.02

  • by bajawil,

    bajawil bajawil Jan 2, 2013 9:30 AM in response to Rangeressary
    Level 1 (0 points)
    Jan 2, 2013 9:30 AM in response to Rangeressary

    hi, interesting clues have emerged.  the power nap featrue works perfectly at my parents house. mac mail maintians it's connection when in sleep mode when i'm connected to their wireless network, however it continues to loose it's connection at my house.  neither networks are using time machine.

     

    to me this tends to point to a router or wireless network issue rather than a mac issue..

    i have a verizon dsl router they have a cox broadband something...

    -bajawil

  • by elirnerak,

    elirnerak elirnerak Jan 2, 2013 9:35 AM in response to bajawil
    Level 1 (0 points)
    Jan 2, 2013 9:35 AM in response to bajawil

    bajawil, I have a verizon fios router, and I use a time capsule. For some reason this is only a problem on my 2011 Mountain Lion iMac, not any of the many macbooks we have in our household (about 5, from different eras, running every OS from Leopard to Mountain Lion).

  • by softwater,

    softwater softwater Jan 2, 2013 9:45 AM in response to Rangeressary
    Level 5 (5,392 points)
    Mac OS X
    Jan 2, 2013 9:45 AM in response to Rangeressary

    I reported this issue during beta testing. Apple's engineers said they couldn't duplicate the problem and suggested it was related to Dropbox or some other third party app. I'm not convinced.

  • by elirnerak,

    elirnerak elirnerak Jan 2, 2013 9:51 AM in response to softwater
    Level 1 (0 points)
    Jan 2, 2013 9:51 AM in response to softwater

    I, too, spent time talking with Apple tech support. They suggested it was a problem with dropbox or 1 password-- I don't see how that could be, either. Besides, I use those apps on my other computers with no problem. (Including my Air, which runs the identical OS.)

  • by softwater,

    softwater softwater Jan 2, 2013 9:56 AM in response to elirnerak
    Level 5 (5,392 points)
    Mac OS X
    Jan 2, 2013 9:56 AM in response to elirnerak

    Well, I'll grant I do have both of those apps.

     

    The issue for me is that even if that were the case, those apps are far more important to me than Mail's lost connectivity, so unless either Apple or the developers fix the incompatibility, the problem isn't going away any time soon. I'm certainly not going to ditch either of those apps to solve the problem.

     

    I have tried ditching Mail a couple of times, but I don't much like the alternatives (Thunderbird is the best of a bad bunch, but it's just too darn ugly!).

  • by elirnerak,

    elirnerak elirnerak Jan 2, 2013 10:10 AM in response to softwater
    Level 1 (0 points)
    Jan 2, 2013 10:10 AM in response to softwater

    softwater, my sentiments exactly. I need dropbox and 1P more than I need mail. I would switch to another mail ap or go to Google mail entirely, but I have over a decade of messages stored in Mail and I can't figure out how to transfer them in a way that I can access them when I need them.

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