Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't Restore iPad - Error 9

I'm hoping someone can help me. In the middle of syncing my iPad with iTunes, it failed and the iPad began endlessly rebooting. It never got past the Apple logo.


I managed to put it into recovery mode and attempt to restore. When restoring, I got an error 9 indicating a USB issue. I followed all of the troubleshooting steps (http://support.apple.com/kb/TS1286) recommended by our Apple friends. I tried different cables, and I tried a different computer.


I run Windows 7 - 64 bit. All of my software (OS, iTunes) and drivers (Apple mobile USB driver) are up to date. I did not Jailbreak my iPad. I play by the rules.


During the restore process I watched the USB driver in the device manager. I could see it pop in an drop out, and always at key times in the restore process. It dropped out for the last time after the iPad began displaying the progress bar.


My feeling is that it is not a hardware problem since it occurs so predictably in the restore process, and never prior to starting the restore.


I think error 9 is reported by default as the most available error to trap, but I don't think it is the cause.


A lot of people seem to have this problem, but I have never seen a posted solution. Any help is very much appreciated.


Thank you.

iPad, iOS 5.1.1

Posted on Sep 5, 2012 5:54 PM

Reply
Question marked as Best reply

Posted on Sep 8, 2012 2:42 PM

I went to see the Apple "geniuses" today. They performed the same steps, and got the same results.


It seems the way to solve the problem is to get another iPad. It came at a reduced price, but it still cost me $280 after tax for another 64GB 3G.

4 replies

Feb 17, 2016 10:34 PM in response to RichardHJ

I encountered this exact problem this past weekend when updating my iPad 2's iOS from it's initial iOS, which had never been updated, to the newest iOS. I received the error 9, and was given the logo to connect to itunes. I tried restoring several times and kept getting the error 9, so I took it to the mac store. There, they insisted it was not due to updating the iOS, that one of the pieces of the motherboard got fried.

I've backed up photos and transferred music many times from my macbook pro to this iPad using itunes, and never had a problem. Only when I tried to update the iOS did the iPad get bricked. How could I NOT assume that updating the iOS fried my iPad?


Does anyone have a solution to this?

Others with the same issue. Apple refused responsibility.

http://forums.macrumors.com/threads/unknown-error-9.1926968/

Yet more with the same issue.

https://discussions.apple.com/thread/4270779?searchText=error 9


This post responded to:

Somebody, please help, it seems someone else has the same problem like mine. My Ipad 2 was working fine until I decided to try set it back to factory default, through Itunes, and in the middle of process my Ipad screen just freeze & shows a logo asking to connect the USB to Itunes, and the Itunes screen shows "errorcode 9". Apple's support, online & at Apple stores, suggested it was the Ipad charging port was damaged but did not suggest repair but only replace, one of the Apple genius at the store even told me that Ipad 2 was not designed to be opened & repair therefore if something wrong with the hardware the the only option is to replace it. Anyway, I had the port replaced twice, the itunes never missed (before & after port replace) to recognized my Ipad but again, in the middle of the process to restore & update IOS, the error code 9 popped up again and again. Seems to me this is not the hardware problem but software instead since the Ipad was working fine before I ran the factory default restore. Anyone know a fix to this, please help, thanks.

http://forums.macrumors.com/threads/error-code-9.1954394/#post-22581123

Can't Restore iPad - Error 9

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.