Hey, it's me again. I find it "amusing" when people think that their individual solution is a universal solution and then treat you like an idiot when it doesn't work on your device. The solutions that assume that I'm a moron (like I have the device muted, or I should use the side switches ... to all of you people ... shhhh).
Now, here's what really happened. The dock connector on this iPad has a tiny bit of corrosion on it. This can happen pretty easily. This caused no problem in previous OS versions ... would never have known. Apparently, iOS6 has device mute connected directly to the dock connector ... this info directly from "the genius" (note: these people are device geniuses ... not necessarily so brilliant at public service). The "genius" claimed that when the dock connector thinks it's plugged into something, like one of those speaker things, it mutes the speakers on the iPad itself. My dock connector is apparently indicating that it's plugged in when it's not, and mute is forever turned on, unless headphones are plugged in. I tried cleaning the **** thing and it looks good, but is forever messed up.
My problem with this is that it wasn't me that created this situation ... everything was fine in iOS5 ... never the slightest problem. iOS6 has this difference that causes my iPad to be silent ... this was not an actual problem until the "upgrade" ... now, it's a problem. Now, after the upgrade, all of a sudden it's my fault, like I dropped the thing or something. What I did was "upgrade". If Apple created a new OS that just made all iPads silent because, say, you kept the device in a case, apparently I'd be equally screwed. Of course, another solution would be to go back to iOS5, but that is impossible (even if I can get the OS, it can't be registered with iTunes, so I couldn't get apps).
Here's my solution: I bought an Android device. I use my iPad about once a week now and my Android is my goto device. I won't buy another iPad because for more than twice the cost I expect a bit more. Apple did a fantastic job of getting me to try their competitors device, and now I like it better. If they'd have helped me instead of blaming me, I would never have known and they'd still be getting my money. I have nine Apple computers in my house and I have always received amazing service ... up until this point ... you see, I would have at least appreciated some acknowledgement that this was an unfortunate thing connected to an upgrade. Instead, some nerdy guy who thought I was too stupid to know the difference looked through a magnifying glass, told me my dock connector was the problem, and handed it back to me like all of this had nothing to do with the OS upgrade ... fact is, it had everything to do with the OS upgrade ... that is when it happened. That is what caused it.
There was a day when Apple cared very much about the individual customer. At some point in their growth to massiveness they lost that. I know, because I used their help many times, but the tone has changed. I'm now just one of the masses swarming the Genius Bar and that's not how I want to be viewed. The Apple that I knew, and Steve Jobs, would not have seen me that way. I'm not going to sit here shooting compressed air into my headphone port or cleaning my dock connector to save my precious device ... my Android Nexus 7 is a great little device.