9 Replies Latest reply: Nov 9, 2012 11:35 PM by Free-Palestine
TeeJay6 Level 1 Level 1

1. On my iPhone 4S in the Mail app, if I go into the Mailboxes and look at my Inboxes it shows 4,294,967,289 mail messages (see screen shot). This number is clearly incorrect, as I don't have any unread emails, and my accounts don't have anywhere near this number of emails. Of course my mail icon on the home screen doesn't show anything because the number is (incorrectly) too large.

 

2. On my iPad 2 in the Mail app (with the same iCloud and gmail accounts all synced up), if I go into the Mailboxes and look at my Inboxes it shows no unread mail messages, which is correct. If I get a new message, then it will show the number of unread messages accurately (1 or 2 or whatever).

 

Has anyone seen this problem? I deleted all my mail accounts in the iPhone and added them back again, but that did not correct the problem. I am up to date on all software as well.

 

Thanks for the help.

 

photo.PNG


iPhone 4S, iOS 5.1.1
Reply by John Galt on Sep 6, 2012 6:26 PM Helpful

The number 4,294,967,290 corresponds to negative 6 in base 32.

 

It's a bug with the way gmail is reporting unread messages, or the way your iPhone is counting them. A restore should fix it.

 

Short of restoring your iPhone try this: Make sure you have read all your messages and the unread message count remains 4,294,967,290. Then, send six messages to your gmail account. Do not open them.

 

If that resets your "unread mail" count to zero then never open those six messages

All replies

  • Robert1986nb Level 2 Level 2

    try deleting the account again and then reset your phone by holding the home and the power button till the phone restarts and then readd the account

  • TeeJay6 Level 1 Level 1

    Thanks for the reply, but unfortunately I tried it and it didn't work...

  • Robert1986nb Level 2 Level 2

    did you reset your phone after you deleted the account, BY HOLDING THE POWER AND THE HOME BUTTON AT THE SAME TIME. If that does not work you might want to try to restore your phone in itunes, but if you restore your phone from a back up it will just put the problem back on your phone

  • TeeJay6 Level 1 Level 1

    Thanks again for the reply. Yes, I did reset the phone, twice actually, just to make sure. Do you know the nature of this problem? Is it some type of corrupted file?

  • Robert1986nb Level 2 Level 2

    i dont know i have never even seen this happen

  • John Galt Level 8 Level 8

    The number 4,294,967,290 corresponds to negative 6 in base 32.

     

    It's a bug with the way gmail is reporting unread messages, or the way your iPhone is counting them. A restore should fix it.

     

    Short of restoring your iPhone try this: Make sure you have read all your messages and the unread message count remains 4,294,967,290. Then, send six messages to your gmail account. Do not open them.

     

    If that resets your "unread mail" count to zero then never open those six messages

  • TeeJay6 Level 1 Level 1

    Wow, thanks, sending 6 messages and leaving them unread cleared up the problem for gmail!

     

    Can you please help me with the equivalent number of unread messages to send my iCloud account? I tried to use a base 32 converter on the web (http://www.unitconversion.org/unit_converter/numbers-ex.html) to figure out the iCloud number 4294967295, but couldn't get a meaningful number.

     

    Thanks so much for your help, this is such a strange problem.

  • John Galt Level 8 Level 8

    I actually meant binary with a 32 bit word size - not base 32, sorry.

     

    4,294,967,295 is negative one. Following the same logic, send one message to your iCloud account (and don't open it).

     

     

  • Free-Palestine Level 1 Level 1

    I had the same issue and I've searched online for a couple of hours and finally I did something that solved the problem:

    1- go to the mail app and press edit.

    2- press on any email and then press ( Mark ) and keep holding.

    3- press on the same email that was chosen again and remove your finger from the ( Mark ) button 

    4- choose ( Mark as unread ) and all the emails you have will be marked as UNREAD.

    5- now do the same method in an opposite way.

    6- press edit and then choose any email and press (Mark) and keep holding and then remove your finger and a message will appear. Choose ( Mark as read ) and you will notice all the emails will be marked as READ.

    This way worked for me so I hope it works for you too.