HT201177: Get help with video issues on external displays connected to your Mac

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Helmut F

Q: My Face time device is working, but I can't make a Skype video call. How do I connect the camera when I am on a Skype video call?

My built in Face time device is working, the green light on top of my iMac is on, but when I make a Skype video call the other party cannot see me, even I can see them. How do I connect the built in camera to my video Skype call? Thanks for your help, Helmut

iMac, OS X Mountain Lion (10.8.1)

Posted on Sep 7, 2012 6:37 AM

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Q: My Face time device is working, but I can't make a Skype video call. How do I connect the camera when I am on a Skype video call?

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  • by Paul_31,

    Paul_31 Paul_31 Sep 7, 2012 7:43 AM in response to Helmut F
    Level 6 (13,925 points)
    Sep 7, 2012 7:43 AM in response to Helmut F

    Assuming you have set up your Preferences correctly in Skype, sometimes Skype doesn't seem to automatically trigger the camera. When that happens just click on the camera icon that appears at the bottom of the screen when making a call:

     

    Screen Shot 2012-09-07 at 16.39.32.jpg

  • by Helmut F,

    Helmut F Helmut F Sep 7, 2012 11:19 AM in response to Paul_31
    Level 1 (0 points)
    Sep 7, 2012 11:19 AM in response to Paul_31

    Paul_31, thanks, I did that but I must have a different problem. When I go to Skype preferences I see General, Privacy, Calls, Messaging, Notifications, Audio/Video and Advance. The Micophone works, Ringing works, Speakers work, but under camera: Face time HD Camera (Built In) has a black window and i cannot get it to work. Do you know how I can get my camera to work with Skype Video calls? I can see the other party talk and move, but the other party cannot see me in a video mode. Thanks for your help, Helmut

  • by Paul_31,

    Paul_31 Paul_31 Sep 7, 2012 11:24 AM in response to Helmut F
    Level 6 (13,925 points)
    Sep 7, 2012 11:24 AM in response to Helmut F

    Strange - have you got the latest version installed - 5.8.0.1027?

  • by justuser,

    justuser justuser Nov 13, 2012 4:04 AM in response to Helmut F
    Level 1 (0 points)
    Nov 13, 2012 4:04 AM in response to Helmut F

    I have the same problem . I'm with iMac 2011. os x 10.8.2 and skype version 6.0.2