iPod Classic (7th Generation) won't reset to factory settings...

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iPod Classic (7th Generation) won't reset to factory settings...

Hi, I have a Apple iPod classic 160 GB Black (7th Generation). I had tried to sync it to my MacBook Pro, which the iPod was set up with, will not show up in iTunes. I will get an error message "The iPod "iPod" could not be restored because it could not be found." Then I'll get another error message "iTunes cannot read the contents of the iPod " Chris' Classic 160 iPod." Go to the Summary tab in iPod preferences and click Restore to restore this iPod to factory settings." When I go to "About this iPod" it shows that there are no songs, movies, photos, podcasts or contacts. There are four games loaded on the iPod. But, it shows 41.5 GB used and 107 GB free.

This is what I have done up to this point:

Disconnect and reconnect your iPod to iTunes, and then attempt to restore or update the iPod again. Also, I've tried other USB cords.
Restart your computer and then attempt to restore or update the iPod again.
Try connecting your iPod to a different USB port, and then attempt to restore or update the iPod again. Connecting to a USB 2.0 port is recommended. For Windows computers, refer to Identifying USB 2.0 ports on your computer for instructions.
Remove any USB devices not manufactured by Apple that you have connected to your computer (it is not necessary to remove your keyboard or mouse). Then, attempt to restore or update the iPod again.
Update to the latest version of iTunes, and then attempt to restore or update the iPod again.

How do I clear out that 41.5 GB from the iPod? What can I do to reset the factory settings on the iPod?

iPod classic

Posted on Sep 7, 2012 5:56 PM

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Answer 1

Sep 7, 2012 6:49 PM in response to zipmac22

Do theiPod disk diagnostic on your iPod, as in this excellent earlier post by tt2.

It wont fix your problem, but help us in troubleshooting.

then, Use Disk Utility->FirstAid->Repair ( may take 30 minutes )

Failing that Disk Utility -> Erase

This will reformat the iPod ( try using FAT32, instaed of HFS+) may take 4 hours.

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Answer 2

zipmac22 Author

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Sep 8, 2012 9:32 PM in response to Bilbo_cheshire

When I connected with Disk Utility, I wasn't able to do anything with First Aid because nothing was listed to choose. I then tried to Erase using Disk Utility and got an error message "POSIX reports: The operation couldn’t be completed. Operation not permitted." Where do I go from here?

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Answer 3

Sep 8, 2012 11:03 PM in response to zipmac22

Do the Disk diagnostic, most likely you Hardisk is beyond repair, with high numbers of Realloc, Pending and Startstops, as the Mac OSX cant verify the boot sector and filesystem structure.

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Answer 4

zipmac22 Author

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Sep 9, 2012 9:43 AM in response to Bilbo_cheshire

I kept at it and was able to get into disk mode. Once in disk mode, after several attempts, I was able to reformat back to the factory settings. After that I was able to resync my iPod and it's appears to be working correctly. Thanks again for your help!

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Answer 5

Sep 10, 2012 6:50 AM in response to zipmac22

Glad to hear that it is working again.

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