iPhone SMS Not Recognizing Contact

I do lots of traveling with my iPhone and when I travel from the US to places like Australia and put in my SIM card in there my previous Messages stop showing who they are from. Instead of showing the name of the person the message is from, about half of my messages just show the phone number. If I try to "Add Contact" and "Add to Existing Contact", it does nothing. And the numbers match up and are exactly the same. When in Australia, all the Australian numbers I message show their contact name but only about half of my United States numbers show their contact Name. And when in the US, all my US numbers show their contact name but several of my Australian numbers do not.


I have had this problem forever and it also did this on my original iPhone 2G. Does anyone else have this problem or is it just me? Could this problem have rolled over from using a Back-Up from my iPhone 2G?


I'm assuming that it has something to do with International use...


Any suggestions?

iPhone 4S, iOS 5.1.1, Brand New. Never Jailbroken.

Posted on Sep 7, 2012 8:23 PM

Reply
2 replies

Jul 17, 2013 6:25 PM in response to fnzcr

I had this same problem, and I just figured it out. You need to add the country code to your contact phone numbers. Here's why. In this example, I'm going to use my scenario; I'm a USA resident (USA has telephone country code of "+1") and I'm traveling in Mexico (country code of "+52").


Suppose I'm in the USA, and my buddy texts me from (123) 456-7890. The iPhone probably sees this message as being from the number with the full country code: "+1 123 456 7890". It looks for this number in my contacts, but can't find it (because I've got the number as just "(123) 456 7890"... without the country code). So, it looks at the country I'm currently in. The country code I'm in is "+1", which matches the one in the message. It figures that I'm not a world traveler and I never use country codes, so it tries stripping the country code off of the number on the incoming message. In this case, it takes the "+1" off of "+1 123 456 7890" to get "123 456 7890", which does match the number I have in my contacts. So, in the USA, things work fine on my non-country-coded contact numbers.


Now, suppose I go to Mexico. I'm now in country code 52. Now, when I go to the Messages app, the iPhone sees a thread of messages from "+1 123 456 7890". Again, the iPhone checks my contacts, but doesn't find this number. So, again, it checks to see if maybe I'm in the same country code as the number the messages came from, but I'm not. So, it doesn't find a match.


So, the solution is to go to all of your contacts and add the "+ country-code" to the beginning of their phone numbers. The Message app will actually be of some help, here, as it shows you the full number on the message threads. So, you don't need to look up the country codes of anybody. You just need to go to, say, the thread labeled "+1 123 456 7890" and read some of the thread to figure out who it's from. Then, go edit that contact and, in this case, add "+1" to the beginning of their phone number(s). Their contact names will show up in the Messages app immediately.


Now, here's why you might *not* want to do this. If you leave the country code off, then, like you are currently experiencing, your Messages app will show phone numbers instead of contact names. However, your iMessage conversations will still have the contact names. This way, you can easily distinguish between your iMessage threads and your SMS threads. The reason you may want to do this is that your iMessage messages will be completely free (provided that you have a data plan for your foreign SIM card), while your SMS messages will probably incur a per-message fee. Granted, you can always just check for blue or green bubbles when viewing the thread, but... I'm just saying that there are conceivable scenarios wherein you would want your phone-number-based threads to stay as numbers.


Hope this helps!

Jul 19, 2013 11:19 AM in response to jemenake0

Hey, thank you. Fnzcr is my other account. I actually did figure this out after I posted this but never posted anything saying how I fixed it. I actually found a terminal command line that enters +1 in front of all your contacts for you.


I actually made the Fnzcr account because I couldn't log into this one... My account has a problem that I need to call Apple about and I don't think they can even fix it. And Fnzcr is the name Apple gave me, my original name was apparently illegal characters so they changed it for me.


There is another phone number problem I have experienced since then where I will get a text message / iMessage from a friend but then a name of a completely different friend shows up. Or I'll go to send an iMessage to a friend and then name immediately changes to a different name. It's a really weird and annoying glitch but I found out if you just delete the number from the contact and re-enter it everything goes back to normal. It was really annoying and confusing until I figured out how to fix it.

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iPhone SMS Not Recognizing Contact

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