BBChris16
Level 1 (0 points)

Q: Face time on iPod Touch 4G 5.1.1 os won't log in

We have tried everything to get Face Time to work. Every time we enter our Apple ID we get the same error, You were signed out of face time because your Apple ID  or password changed. Sign in to turn on Face time.

 

We have entered the correct information but still get the same error message. I know we are using the correct Apple ID because I was able to log in with my Mac and type this message.

 

We have done a full factory restore but to no avail.

 

Can anybody help me and my son get his Face time working again?

iPod touch, iOS 5.1.1

Posted on Sep 7, 2012 7:53 PM

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BBChris16

Q: Face time on iPod Touch 4G 5.1.1 os won't log in

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  • by gail from maine,

    gail from maine gail from maine Sep 7, 2012 8:05 PM in response to BBChris16
    Level 7 (27,055 points)
    iCloud
    Sep 7, 2012 8:05 PM in response to BBChris16

    Hi BBChris,

     

    Here are a couple of troubleshooting tips from the Apple site:

     

    • Verify that the date and time are set correctly on your iOS device or Mac.
    • The Apple ID you are using to register FaceTime on iPad, iPod touch, or FaceTime for Mac must be an email address.
    • If your Apple ID is not an email address, you can change it on appleid.apple.com. This article provides instructions on how to change the Apple ID.

     

    Also, here is a link to the Facetime support site. Probably a lot of info you already know, but there may be something in the Troubleshooting that will help:

     

    http://support.apple.com/kb/HT4319

     

    Good luck!

     

    Cheers,

     

    GB

  • by BBChris16,

    BBChris16 BBChris16 Sep 8, 2012 4:10 PM in response to gail from maine
    Level 1 (0 points)
    Sep 8, 2012 4:10 PM in response to gail from maine

    Thanks for trying to help but we've done all that already and to no avail. I've even reset my son's password 2x and it still comes up with the same error. This all started when I had to reset his password last week. I even tried to reset his password back to what it used to be but Apple won't let me. It states I can not use a password that was used within the last year....frustrated to say the least.

     

    He's used the voice command to try to use facetime and while it looks like it connects for a second it then goes back to the home screen and won't work.