authorization

Question

Level 2

153 points

authorization

I go: User/Me/Music/iTunes/iTunes Media/Movies/Movie Name/HD Movie Name.m4v

I drag HD Movie Name.m4v to the Quicktime Player Icon in my Dock.

I am then asked to AUTHORIZE the movie to be played on MY computer, even though I play it ALL THE TIME in iTunes on MY computer. I am given a window to authorize playing the movie file from my apple account with my stupid deleted secondary email address ID.

This window picks up the second email address for my Apple ID, not the main email address for my iTunes account. I have deleted this second email address and only have one main email address for my iTunes Account ID.

Why is this stupid authorization window picking up a second email account and not my main original?

I cannot play the movie I paid $20 to Apple to own & downloaded from Apple in Quicktime as yet.

I do not want to always play the movie in iTunes, I want Quicktime to play the movie as well.

How do I get around this stupid authorization bug?

iMac 3.06 GHz Intel Core 2 Duo, Mac OS X (10.6.8), 12gig RAM/27" screen

Posted on Sep 7, 2012 9:26 PM

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Answer 1

Sep 7, 2012 9:32 PM in response to blackxacto

Hi blackxacto,

Was the second email account ever your AppleID? If it was, did you purchase the movie under that ID? If so, then the authorization is looking for the password to that old AppleID. AppleIDs never die, and they don't fade away either....

Anything you may have purchased under that old ID has to be authorized using that ID and it's password.

If this is the case, then I would suggest that you go into Manage My Apple ID and change the password on the old ID to match the one on the new ID. That way, regardless of the origianal ID used to purchase something, you would use the same password to authorize.

Hope this helps!

Cheers,

GB

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Answer 2

blackxacto Author

Level 2

153 points

Sep 7, 2012 9:40 PM in response to gail from maine

Again, I play this movie I purchased this week on my Mac using iTunes anytime I want.

Why do I have to seek authorization to play this same dang movie in Quicktime on the same **** Mac?

Why does the Authorization window pick up this stupid second email address that I have deleted from my Apple ID accounrt?

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Answer 3

blackxacto Author

Level 2

153 points

Sep 7, 2012 9:43 PM in response to blackxacto

Buying movie files from Apple as a downloaded m4v file is a real hassle this time. If I buy a movie I ought to be able to play the dang movie on my computer no matter what application I use? Right?

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Answer 4

Sep 7, 2012 9:47 PM in response to blackxacto

Is the Mac you are trying to play this movie on Authorized in iTunes?

GB

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Answer 5

Sep 7, 2012 9:54 PM in response to gail from maine

If you have not Authorized your Mac, open iTunes then select Store from the top menu, and select "Authorize this Computer".

Cheers,

GB

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Answer 6

blackxacto Author

Level 2

153 points

Sep 7, 2012 9:58 PM in response to gail from maine

Yes, I have deathorized and reauthorized.

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Answer 7

Sep 7, 2012 10:20 PM in response to blackxacto

OK, see this article to ensure that you are going about retrieving the movie correctly. Doesn't look like you should be dropping and dragging....maybe this will help:

http://support.apple.com/kb/HT4024

Hope it does!

Cheers,

GB

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Answer 8

Sep 7, 2012 10:21 PM in response to gail from maine

dragging and dropping....

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Answer 9

blackxacto Author

Level 2

153 points

Sep 7, 2012 10:25 PM in response to gail from maine

Do you have any idea what you are talking about, Gail? It's a movie file. Quicktime plays movie files. Are you saying it doesn't? Are you saying I have to always use iTunes to play movie files? When did this new commandment get postulated?

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Answer 10

Sep 7, 2012 10:32 PM in response to blackxacto

I'm saying read the article I sent you. You do not watch movies on Quicktime by dragging and dropping them....read the article....

GB

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Answer 11

Sep 7, 2012 10:42 PM in response to blackxacto

http://support.apple.com/kb/PH5867

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Answer 12

blackxacto Author

Level 2

153 points

Sep 7, 2012 11:07 PM in response to gail from maine

There is no difference in draggin and dropping the file on the application and going to the OPEN menu and finding it. You must come from the PC worl. This is the Mac world. I did as you suggest I get the same dang "Your computer is unauthorized to play this file.

Yet the stupid computer plays the movie in iTunes all day any day I want. What the **** is going on?

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Answer 13

Sep 7, 2012 11:37 PM in response to blackxacto

Well, I've done an exhaustive search through previous posts on this or similar issues, and cannot find any that exactly match what you are experiencing (especially with the old email address). So, at this point, I don't think there is any remedy except to contact iTunes support and report the problem to them.

Sorry I couldn't help.....😟

GB

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