Viber no contacts and no activation code

Hello I have updated to IOS6 Viber was working well all day yesterday. Turned my phone off and this morning I am unable to access any contacts. It keep saying please go to privacy settings and make sure Viber on for contacts. Affirmative that this is on.

I have deleted and re installed and although it says access code sent to phone it doesnt appear.

It seems I am not the only one experiencing this problem. When will it be resolved

Thank you

Hi,

This is a member of the Viber R&D Team!

Please try to uninstall, Wait 24 hours and reinstall back to your device.

Thanks in advance,

Viber Team

You need to contact Viber support.

I update my iPhone 4 to IOS 6. The Viber app not have access to my Contacts, but i enable Viber application on my iphone Privacy -> contacts -> viber folder.

I probe reinstall the app, but not Good!

Thanks fo your help!

@atti636 -

Thank you for the information and the screenshot.

This is a known issue to us, and we're working around the clock at the moment to solve it. We hope to release a fixed update soon.

We apologize for the temporary inconvenience :/

Dear ViberTeam.

I fixed thd problem. I don't restore my early iphone save. I setup a new iphone, and the Viber is OK (my iphone NO JailBreaked).

Thanks

We're glad to hear all works well now!
The iPhone still runs iOS6, and the problem is resolved?

Restore your iphone, NO BACK UP status Restore....RESTORE A NEW Iphone. The method is repair my Viber problem.

@juanamarks -

This is a known issue to us, reported from some users. We are working around the clock to find its soruce and resolve it as soon as possible. We will hopefully make an update available soon on AppStore.

I am having the problem of Viber not accessing my contacts and telling me to go to:

Privacy>Contacts>Viber>"On"

BUT it does not appear under this menu option!

I have tried uninstalling the app, manually making a call, manually sending a message and even tried the Deactivating Account from the handset!

Running iPhone 4 with iOS 6.0 on the EE/Orange network - any help appreciated!

@naztronaught -

Hi,

This is a known problem that was fixed in the latest version of Viber.

Please try unisntalling Viber, reboot your phone, then install Viber "clean" from AppStore. Does the problem still persist?

Unfortunately this doesn't do anything - same problem!

Tried: (1) deleting app, turning the device off and re-installing as well as (2) deleting app, rebooting the device and re-installing!

@naztronaught -

Thanks for the info.

Please use this direct link to contact our support team: SMART ticket

They will try to assist you further on this matter.

Thank you in advance!

I'm sorry, but what exactly are you guys thinking when you give away all of your address book details to a company like Viber that shares that info with third parties they trust, without asking you or getting your permission for every instance?

Also, why are you using Viber when they clearly state they record the phone calls?

I don't know about you, but I'm amazed it has so many users. You must really not care about all the people who trusted you with their phone numbers, email addresses, mug shots, addresses, birthdays. What do you think happens when a disgruntled employee makes a copy of all of that? What do you think happens when a hacker gets to Viber's servers?

Think before you use services like these. Apple has a lot to lose if iCloud leaks your address book somehow, but Viber? It is here today, could be gone tomorrow.

Hi @TiGPS -

Thank you for expressing your concerns. We're always happy to address users' doubts and worries.

First, it is important to be accurate – we only collect names and phone numbers, nothing else. Naturally, we collect users' information not because we are curious of its content nor for commercial purposes, but only for functional reasons, and in order for us to enable the service that we, as a company, promise to provide. Without that information, Viber cannot function. This is not different from any other major social network/communication service provider in our world nowadays.

Regarding your claim that we "record phone calls" - this simply is wrong. We don't, and never have, recorded our users' Viber calls, nor do we save copies of our users' text messages in our servers.

I would like to clarify: we *do not* and will never sell users' information to third-parties and we keep this information well locked in our servers, with extremely limited access to it. This information (in great detail) is explained in our very clear and transparent Privacy Policy - to which we are committed by law - that can be found in our official homepage. Have you taken a close look at it?

If after reading it carefully there are still doubts or questions, then we will be more than happy to assist and clarify and answer any of them.