I recently installed Mountain Lion. When I "Shut down" the system, it now always goes to the "user login screen" and doesn't shut down completely. I have to click the "shut down" icon on the bottom of the screen to turn the computer off.
This is new after installing and am wondering what option I need to modify to have the system truly shut down when I go through this process.
Thanks in advance...
iMac, Mac OS X (10.6.4)
Something is interrupting the shut down, I suspect. What that is might be hard to figure out.
For starters, Boot into Recovery HD (cmd-r on restart) and Repair the disk and Repair permissions.
If you still have problems, try resetting PRAM by holding down cmd-opt-p-r on restart. Keep holding through three startup chimes.
If you've still got problems, we might find it looking through the console messages.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the page that opens.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Post the messages logged before the boot, while the system was unresponsive or was failing to shut down. Please include the BOOT_TIME message at the end of the log extract.
Post the log text, please, not a screenshot. If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message. When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
PLEASE DO NOT INDISCRIMINATELY DUMP THOUSANDS OF LINES FROM THE LOG INTO A MESSAGE. If you do that, I will not respond.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.
Linc -
I think I got the saved text from the Console, when it attempting to shutdown...
Can I just send it to you offline??
If so, let me know, if not, I could try to post here....
You can post it here, but no more than about 100 lines.
9/26/12 6:02:11.272 PM ReportCrash[1525]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
9/26/12 6:02:11.272 PM ReportCrash[1525]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
9/26/12 6:02:11.272 PM ReportCrash[1525]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
9/26/12 6:02:11.272 PM ReportCrash[1525]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
9/26/12 6:02:11.272 PM ReportCrash[1525]: failed looking up LS service ( scCreateSystemService returned MACH_PORT_NULL, called from SetupCoreApplicationServicesCommunicationPort, so using client-side NULL calls.
9/26/12 6:02:11.272 PM ReportCrash[1525]: LaunchServices/5123589: Unable to lookup coreservices session port for session 0x186a0 uid=0 euid=0
9/26/12 6:02:11.336 PM com.apple.launchd[1]: (com.apple.loginwindow[42]) Job appears to have crashed: Bus error: 10
9/26/12 6:02:11.326 PM WindowServer[87]: CGXRestartSessionWorkspace: session workspace exited for session 256 (on console)
9/26/12 6:02:11.326 PM WindowServer[87]: Session 256 released (1 references)
9/26/12 6:02:11.326 PM WindowServer[87]: Session 256 released (0 references)
9/26/12 6:02:11.327 PM WindowServer[87]: loginwindow connection closed; closing server.
9/26/12 6:02:11.340 PM com.apple.dock.extra[1515]: CGSGetNextEventRecord (Inline) connection 0x2c3f, 16384 bytes
9/26/12 6:02:11.340 PM com.apple.dock.extra[1515]: CGSShutdownServerConnections: Detaching application from window server
9/26/12 6:02:11.340 PM com.apple.dock.extra[1515]: CGSReleaseShmem : Cannot release shared memory
9/26/12 6:02:11.330 PM coreservicesd[61]: SendFlattenedData, got error #268435459 (ipc/send) invalid destination port from ::mach_msg(), sending notification kLSNotifyApplicationDeath to notificationID=686
9/26/12 6:02:11.340 PM com.apple.dock.extra[1515]: CGSDisplayServerShutdown: Detaching display subsystem from window server
9/26/12 6:02:11.335 PM UserEventAgent[11]: Captive: [UserAgentDied:139] User Agent @port=44551 Died
9/26/12 6:02:11.347 PM imagent[170]: Quit - notifying about shutdown
9/26/12 6:02:11.348 PM imagent[170]: Quit - shutting down daemon
9/26/12 6:02:11.351 PM com.apple.dock.extra[1515]: HIToolbox: received notification of WindowServer event port death.
9/26/12 6:02:11.351 PM com.apple.dock.extra[1515]: port matched the WindowServer port created in BindCGSToRunLoop
9/26/12 6:02:11.390 PM loginwindow[1528]: Login Window Application Started
9/26/12 6:02:11.421 PM WindowServer[1529]: Server is starting up
9/26/12 6:02:11.423 PM WindowServer[1529]: Session 256 retained (2 references)
9/26/12 6:02:11.423 PM WindowServer[1529]: Session 256 released (1 references)
9/26/12 6:02:11.427 PM WindowServer[1529]: Session 256 retained (2 references)
9/26/12 6:02:11.427 PM WindowServer[1529]: init_page_flip: page flip mode is on
9/26/12 6:02:11.442 PM WindowServer[1529]: mux_initialize: Couldn't find any matches
9/26/12 6:02:11.454 PM WindowServer[1529]: GLCompositor enabled for tile size [256 x 256]
9/26/12 6:02:11.454 PM WindowServer[1529]: CGXGLInitMipMap: mip map mode is on
9/26/12 6:02:11.483 PM WindowServer[1529]: WSMachineUsesNewStyleMirroring: false
9/26/12 6:02:11.483 PM WindowServer[1529]: Display 0x04273580: GL mask 0x1; bounds (0, 0)[2560 x 1440], 36 modes available
Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cd6, S/N 0, Unit 0, Rotation 0
UUID 0x0000061000009cd60000000004273580
9/26/12 6:02:11.483 PM WindowServer[1529]: Display 0x003f003d: GL mask 0x2; bounds (0, 0)[0 x 0], 1 modes available
off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
UUID 0xffffffffffffffffffffffff003f003d
9/26/12 6:02:11.493 PM WindowServer[1529]: Created shield window 0x4 for display 0x04273580
9/26/12 6:02:11.493 PM WindowServer[1529]: Created shield window 0x5 for display 0x003f003d
9/26/12 6:02:11.494 PM WindowServer[1529]: Display 0x04273580: GL mask 0x1; bounds (0, 0)[2560 x 1440], 36 modes available
Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model 9cd6, S/N 0, Unit 0, Rotation 0
UUID 0x0000061000009cd60000000004273580
9/26/12 6:02:11.494 PM WindowServer[1529]: Display 0x003f003d: GL mask 0x2; bounds (3584, 0)[1 x 1], 1 modes available
off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0
UUID 0xffffffffffffffffffffffff003f003d
9/26/12 6:02:11.495 PM WindowServer[1529]: CGXPerformInitialDisplayConfiguration
9/26/12 6:02:11.495 PM WindowServer[1529]: Display 0x04273580: MappedDisplay Unit 0; Vendor 0x610 Model 0x9cd6 S/N 0 Dimensions 23.50 x 13.23; online enabled built-in, Bounds (0,0)[2560 x 1440], Rotation 0, Resolution 1
9/26/12 6:02:11.495 PM WindowServer[1529]: Display 0x003f003d: MappedDisplay Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (3584,0)[1 x 1], Rotation 0, Resolution 1
9/26/12 6:02:11.499 PM WindowServer[1529]: GLCompositor: GL renderer id 0x01021b03, GL mask 0x00000003, accelerator 0x00003b3b, unit 0, caps QEX|QGL|MIPMAP, vram 512 MB
9/26/12 6:02:11.499 PM WindowServer[1529]: GLCompositor: GL renderer id 0x01021b03, GL mask 0x00000003, texture units 8, texture max 16384, viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT
9/26/12 6:02:11.506 PM loginwindow[1528]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.
9/26/12 6:02:11.545 PM WindowServer[1529]: Created shield window 0x6 for display 0x04273580
9/26/12 6:02:11.546 PM WindowServer[1529]: Display 0x04273580: MappedDisplay Unit 0; ColorProfile { 2, "iMac"}; TransferTable (256, 3)
9/26/12 6:02:11.581 PM launchctl[1531]: com.apple.findmymacmessenger: Already loaded
9/26/12 6:02:11.618 PM com.apple.SecurityServer[15]: Session 100037 created
9/26/12 6:02:11.636 PM airportd[1516]: _doAutoJoin: Already associated to “ pin”. Bailing on auto-join.
9/26/12 6:02:11.722 PM loginwindow[1528]: Login Window Started Security Agent
9/26/12 6:02:11.762 PM UserEventAgent[1533]: cannot find useragent 1102
9/26/12 6:02:11.821 PM SecurityAgent[1538]: MacBuddy was run = 0
9/26/12 6:02:11.835 PM WindowServer[1529]: MPAccessSurfaceForDisplayDevice: Set up page flip mode on display 0x04273580 device: 0x10b8dd320 isBackBuffered: 1 numComp: 3 numDisp: 3
9/26/12 6:02:11.842 PM CVMServer[99]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
9/26/12 6:02:11.849 PM ReportCrash[1525]: Saved crash report for loginwindow[42] version 8.2 (8.2) to /Library/Logs/DiagnosticReports/loginwindow_2012-09-26-180211_Macintosh.crash
9/26/12 6:02:11.894 PM CVMServer[99]: Check-in to the service com.apple.cvmsCompAgent_x86_64 failed. This is likely because you have either unloaded the job or the MachService has the ResetAtClose attribute specified in the launchd.plist. If present, this attribute should be removed.
9/26/12 6:02:12.477 PM diskimages-helper[1523]: [DIHelper setupConnectionToFrameworkWithUUID] threw exception connecting back to framework.
9/26/12 6:02:12.477 PM diskimages-helper[1523]: exception name: NSInvalidReceivePortException
9/26/12 6:02:12.477 PM diskimages-helper[1523]: exception reason: connection went invalid while waiting for a reply because a mach port died
9/26/12 6:02:12.577 PM com.apple.dock.extra[1515]: Error fetching ABCDInfo in context <ABManagedObjectContext: 0x7fb93a19db40>: Error Domain=NSCocoaErrorDomain Code=1802 "The operation couldn’t be completed. (Cocoa error 1802.)" UserInfo=0x7fb938ca6270 {NSSQLiteErrorDomain=1802, NSFilePath=/Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb, NSUnderlyingException=I/O error for database at /Users/athleticamps/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:1802, 'disk I/O error' errno:9, NSPOSIXErrorDomain=9} {
NSFilePath = "/Users/athleticamps/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb";
NSPOSIXErrorDomain = 9;
NSSQLiteErrorDomain = 1802;
NSUnderlyingException = "I/O error for database at /Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:1802, 'disk I/O error' errno:9";
}
9/26/12 6:02:12.578 PM com.apple.dock.extra[1515]: CoreData: error: (21) I/O error for database at /Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:21, 'unable to open database file'
9/26/12 6:02:12.579 PM com.apple.dock.extra[1515]: Core Data: annotation: -executeRequest: encountered exception = I/O error for database at /Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:21, 'unable to open database file' with userInfo = {
NSFilePath = "/Users/athleticamps/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb";
NSSQLiteErrorDomain = 21;
}
9/26/12 6:02:12.579 PM com.apple.dock.extra[1515]: Core Data: annotation: -executeRequest: encountered exception = unable to open database file with userInfo = {
NSFilePath = "/Users/athleticamps/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb";
NSSQLiteErrorDomain = 14;
}
9/26/12 6:02:12.681 PM com.apple.dock.extra[1515]: CoreData: error: (21) I/O error for database at /Users/athleticamps/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:21, 'unable to open database file'
9/26/12 6:02:12.681 PM com.apple.dock.extra[1515]: Core Data: annotation: -executeRequest: encountered exception = I/O error for database at /Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb. SQLite error code:21, 'unable to open database file' with userInfo = {
NSFilePath = "/Users/axxx/Library/Application Support/AddressBook/Sources/D46DAFEE-A09B-4463-ADE1-C7FBBFEEEF52/AddressBook-v2 2.abcddb";
NSSQLiteErrorDomain = 21;
}
9/26/12 6:02:13.386 PM com.apple.dock.extra[1515]: Our bootstrap port disappeared out from under us: 0x1507 { urefs = 32774, rights = 0x1507: dead name }
9/26/12 6:02:13.386 PM com.apple.dock.extra[1515]: Bug: 12C54: libxpc.dylib + 36100 [FAC04D8B-680E-325F-8F0C-DD69859D0E01]: 0x10000003
9/26/12 6:02:13.386 PM com.apple.dock.extra[1515]: [Warning] Bad response from daemon for setup info
9/26/12 6:02:13.494 PM WindowServer[1529]: **DMPROXY** (2) Found `/System/Library/CoreServices/DMProxy'.
9/26/12 6:02:13.521 PM WindowServer[1529]: Display 0x04273580: MappedDisplay Unit 0; ColorProfile { 2, "iMac"}; TransferTable (256, 3)
9/26/12 6:02:13.535 PM WindowServer[1529]: Display 0x04273580: MappedDisplay Unit 0; ColorProfile { 2, "iMac"}; TransferTable (256, 3)
9/26/12 6:02:15.688 PM com.apple.dock.extra[1515]: CoreData: error: (1802) I/O error for database at /Users/axxx/Library/Application Support/AddressBook/AddressBook-v22.abcddb. SQLite error code:1802, 'disk I/O error' errno:9
9/26/12 6:02:15.688 PM com.apple.dock.extra[1515]: Core Data: annotation: -executeRequest: encountered exception = I/O error for database at /Users/axxx/Library/Application Support/AddressBook/AddressBook-v22.abcddb. SQLite error code:1802, 'disk I/O error' errno:9 with userInfo = {
NSFilePath = "/Users/athleticamps/Library/Application Support/AddressBook/AddressBook-v22.abcddb";
NSPOSIXErrorDomain = 9;
NSSQLiteErrorDomain = 1802;
}
9/26/12 6:02:18.963 PM loginwindow[1528]: Login Window - Returned from Security Agent
9/26/12 6:02:19.566 PM shutdown[1547]: halt by _coreaudiod:
9/26/12 6:02:19.566 PM shutdown[1547]: SHUTDOWN_TIME: 1348707739 566252
9/26/12 6:02:19.000 PM kernel[0]: Kext loading now disabled.
9/26/12 6:02:19.000 PM kernel[0]: Kext unloading now disabled.
9/26/12 6:02:19.000 PM kernel[0]: Kext autounloading now disabled.
9/26/12 6:02:19.000 PM kernel[0]: Kernel requests now disabled.
9/27/12 11:57:21.000 AM bootlog[0]: BOOT_TIME 1348772241 0
Your boot drive is failing, or you have some other hardware fault. Back up all data immediately.
I suggest you run the Apple Hardware Test from one of the discs that came with the machine. If it confirms a drive failure, replace the drive. If it finds nothing wrong (which is likely), you could still replace the drive, or take the machine to an Apple Store for testing. The "geniuses" may not find anything either.
"Shut Down" Question
