rMBP, telephone support, 90 days or 1 year?

Question

parish_chap Author

Level 1

17 points

rMBP, telephone support, 90 days or 1 year?

About This Mac->More Info...->Service, it says

Every Mac comes with a one-year limited warranty and up to 90 days complimentary telephone support

but if I click the Check my service and support coverage link, it says

Telephone Technical Support: Active

Your product is eligible for complimentary telephone technical support during the first year.
Estimated Expiration Date: 25 June 2013

So, is it 90 days, or 1 year? 😕

MacBook Pro with Retina display, OS X Mountain Lion, 2.6GHz/16GB/512GB

Posted on Sep 8, 2012 8:34 AM

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Answer 1

wjosten

Level 10

95,321 points

Sep 8, 2012 8:41 AM in response to parish_chap

90 days of phone support from purchase date unless you purchase AppleCare...extends to 3 years. Hardware warranty is one-year, unless you purchase AppleCare...extends to 3 years.

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Answer 2

markwmsn

Level 6

14,987 points

Sep 8, 2012 2:54 PM in response to parish_chap

I've heard it may vary on where you buy it (what country, whether through education store).

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Answer 3

WRXWagon

Level 2

183 points

Sep 8, 2012 3:00 PM in response to parish_chap

please just buy Apple Care lol.. it is the smart thing to do unless you think you will have the Mac for only 1 year lol

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Answer 4

parish_chap Author

Level 1

17 points

Sep 9, 2012 4:10 AM in response to WRXWagon

WRXWagon wrote:

please just buy Apple Care lol.. it is the smart thing to do unless you think you will have the Mac for only 1 year lol

I will, but no need to buy it until the end of the first year. The only advantage is telephone support but I don't really need that as there is an Apple Store near me 🙂

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Answer 5

Shootist007

Level 6

16,703 points

Sep 9, 2012 4:12 AM in response to parish_chap

parish_chap wrote:

I will, but no need to buy it until the end of the first year. The only advantage is telephone support but I don't really need that as there is an Apple Store near me 🙂

Then why did you ask this question? Gees.

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Answer 6

parish_chap Author

Level 1

17 points

Sep 9, 2012 11:38 AM in response to Shootist007

Shootist007 wrote:

parish_chap wrote:

I will, but no need to buy it until the end of the first year. The only advantage is telephone support but I don't really need that as there is an Apple Store near me 🙂

Then why did you ask this question? Gees.

Because while I probably won't need it, it's useful to know it's available if I do 😉

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