HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

votsky

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Q: screen is locked.

Every time I turn it on, the screen shows only the Itunes icon and a usb cord. I cannot get to any other function, despite turning it on and off.

iPhone 4S

Posted on Sep 8, 2012 8:50 AM

I have this question too

Q: screen is locked.

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by TheAppleNinja,

TheAppleNinja Sep 8, 2012 8:52 AM in response to votsky
Level 1 (10 points)

Sep 8, 2012 8:52 AM in response to votsky

the phone is demanding you connect it to iTunes.
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by TheAppleNinja,

TheAppleNinja Sep 8, 2012 8:56 AM in response to votsky
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Sep 8, 2012 8:56 AM in response to votsky

HT1414 search this article number from the support tab at apple.com
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by votsky,

votsky Sep 8, 2012 9:03 AM in response to TheAppleNinja
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Sep 8, 2012 9:03 AM in response to TheAppleNinja

Did that. Now what?
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by votsky,

votsky Sep 8, 2012 9:17 AM in response to votsky
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Sep 8, 2012 9:17 AM in response to votsky

If I hit "restore" will I lose just my ITunes data, or ALL data and files on the phone?
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by TheAppleNinja,

TheAppleNinja Sep 8, 2012 9:48 AM in response to votsky
Level 1 (10 points)

Sep 8, 2012 9:48 AM in response to votsky

you can restore from a previous backup if one exists on your computer. right click the name of the device and restore from backup. if none exist check and see if you have an icloud backup. other than that yes you will lose all unbacked up info. you can always recover your purchases from iTunes by signing into the store and viewing your purchase history.
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