we can only reset them by CALLING the apple support team.. don't worry, they are very polite and friendly.. =))
all u need to do is verify their questions..
(1) make sure you don't signed out of your apple ID;
(2) prepare you apple device’s serial number;
(3) be sure you are connected to the internet, so that u can help the speed up the "verifying" process..
it only took less than 20minutes to have my security questions reset without losing the balance in my apple ID ^__^
hope this helps.. merry christmas y'all ~.~
I had this same problem until today. I went through express lane and gave them my problem which was that i could not remember my security questions and needed to reset them. I then gave them my phone number and within seconds I was connected to them via phone and I then was directed to an advisor and her name was Ashley. We went step by step and together we reset my questions. I was very pleased with the service. Try this it helps.