ipod Classic (160GB) not recognized by iTunes on Win7 64bit

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ipod Classic (160GB) not recognized by iTunes on Win7 64bit

when I connect the iPod classic to my PC (64 bit Win7), I receive a driver software installation error message. Apple Mobile Device USB Driver indicates FAILED. Device Manager shows the "Apple MObile Device USB Driver" within the USB controller section with a "yield" symbol,which of course indicates a driver problem. I have followed the online troubleshooting steps, including trying other USB ports and even re-installing iTunes. The same error message however appears. It was not that long ago that all was working just fine on this system. What next ?

Posted on Sep 8, 2012 4:26 PM

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Answer 1

Sep 8, 2013 7:26 PM in response to bbrotschi

Hey I'm not any way a representative of Apple or Microsoft but I'll see if I can help (and any advice I give may or may not work):

I think the problem with USB drivers is that they partially install then get messed up. Occasionally that leaves your USB drivers messed up but Windows thinking it's ok.

The way I'd go about this kind of problem is to uninstall the USB drivers as though they never existed using third party software such as USBDeview.

You can download the 64 bit version here: http://www.nirsoft.net/utils/usbdeview-x64.zip

More info (if you want to find out how it works): http://www.nirsoft.net/utils/usb_devices_view.html

Using USBDeview, you may want to uninstall any drivers that are causing the issue. Make sure you uninstall the correct drivers that you recognise (from the description).

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