How to find a lost file in Microsoft Office Autorecovery

Hi - This isn't really a question, though it would have been a couple of hours ago.


After saving all his files, closing them and closing all apps, my husband rebooted his Mac Pro (Lion). When it restarted, his key Excel file wasn't there. There was no trace of it in Finder, and no trace in Time Machine. A search by Date Modified or File Name didn't show the file anywhere, either. It was like it had been sucked out of the computer and the Time Machine hard drive completely.


Cheering as that thought is, there is another answer.


Microsoft Office has an Autorecovery function that saves files when, for example, there's a power failure. These files are located on the home drive, in the Library (press Option when you click "GO" in the Finder command line at the top of the screen, otherwise Library is invisible). In Library, there is a folder called Application Support. In that folder are folders for a number of applications, one of which is Microsoft. In the Microsoft folder, there is a folder called Office. In that folder are a number of folders, one of which is Office 2011 AutoRecovery. Click that, and any files saved by the autorecovery function will appear.


Hierarchically:


Finder

Go

Library

Application Support

Microsoft

Office

Office 2011 AutoRecovery


The key thing to realize here is that a file which gets saved in Autorecovery DOES NOT appear in any searches by date modified, name of file, etc. It's as if it is hidden completely after being saved. When you turn the computer back on after a power failure, the file pops up and does say something about recovery, but if you're not looking for it, it's easy to miss. As long as you have the file open and keep saving, there's no problem - it's just that when you close it, it seems to have disappeared completely!


I found this information on the Microsoft help pages under a slightly different heading:


http://http://support.microsoft.com/kb/2650066#Method3


So for what it's worth, that's the story, and I hope it saves someone the sheer panic of not being able to find a file in Office.

Mac Pro, Mac OS X (10.7.3)

Posted on Sep 8, 2012 5:35 PM

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Question marked as Top-ranking reply

Posted on Jul 21, 2017 4:30 PM

Hi Folks,


I had this issue last night and I could find your path - I was stuck after 'Go'! Could not find 'Library' anywhere.


Called the lovely Apple Support Folk and the extra little trick is to search for the folder instead via Spotlight. Although a normal search won't bring it up, therefore try:


  1. Hit Command + Space bar,
  2. Type: ~/Library,
  3. Hit Return


Then follow the prompts:


Application Support

Microsoft

Office

Office 2011 AutoRecovery


Happy Searching! :-)

202 replies

May 10, 2016 4:51 PM in response to JackiePee

Jackie, thanks for this stellar recommendation.

My Excel 2015 just froze (endless color wheel dismay) and I had to force-quit. Despite having autorecovery on it hadn’t saved any changes automatically and the file opened without the work of the last 2 hours. I tried all the stuff like “unhide library and look in application support” - nothing worked.

Finally found your tip to use this program to find hidden files. Searched for .xls created in last 2h - and voila, it found some cryptic file with the ~ wavy symbol. Double clicking couldn’t open it.

Luckily I remembered reading about changing file type from .xsls to .xslb. Could open, all there, work saved, huuuuge relief.


Bottom line: without this program I would have never found the file.

I first downloaded trial but after it successfully helped me I purchased it to support the author.

Aug 15, 2016 7:08 AM in response to margb

You are a star!

Why is it so hard to find such helpful information via standard Help on the computer itself! The mind boggles.

I had a slightly different route: Finder - then selected Go along top bar; then Go to Folder from drop down and had to type in Library

From then on all as per your list above.

Wouldn't have had a clue without your post.

Thank you.

Aug 2016

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How to find a lost file in Microsoft Office Autorecovery

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