How to find a lost file in Microsoft Office Autorecovery

Hi - This isn't really a question, though it would have been a couple of hours ago.


After saving all his files, closing them and closing all apps, my husband rebooted his Mac Pro (Lion). When it restarted, his key Excel file wasn't there. There was no trace of it in Finder, and no trace in Time Machine. A search by Date Modified or File Name didn't show the file anywhere, either. It was like it had been sucked out of the computer and the Time Machine hard drive completely.


Cheering as that thought is, there is another answer.


Microsoft Office has an Autorecovery function that saves files when, for example, there's a power failure. These files are located on the home drive, in the Library (press Option when you click "GO" in the Finder command line at the top of the screen, otherwise Library is invisible). In Library, there is a folder called Application Support. In that folder are folders for a number of applications, one of which is Microsoft. In the Microsoft folder, there is a folder called Office. In that folder are a number of folders, one of which is Office 2011 AutoRecovery. Click that, and any files saved by the autorecovery function will appear.


Hierarchically:


Finder

Go

Library

Application Support

Microsoft

Office

Office 2011 AutoRecovery


The key thing to realize here is that a file which gets saved in Autorecovery DOES NOT appear in any searches by date modified, name of file, etc. It's as if it is hidden completely after being saved. When you turn the computer back on after a power failure, the file pops up and does say something about recovery, but if you're not looking for it, it's easy to miss. As long as you have the file open and keep saving, there's no problem - it's just that when you close it, it seems to have disappeared completely!


I found this information on the Microsoft help pages under a slightly different heading:


http://http://support.microsoft.com/kb/2650066#Method3


So for what it's worth, that's the story, and I hope it saves someone the sheer panic of not being able to find a file in Office.

Mac Pro, Mac OS X (10.7.3)

Posted on Sep 8, 2012 5:35 PM

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Posted on Jul 21, 2017 4:30 PM

Hi Folks,


I had this issue last night and I could find your path - I was stuck after 'Go'! Could not find 'Library' anywhere.


Called the lovely Apple Support Folk and the extra little trick is to search for the folder instead via Spotlight. Although a normal search won't bring it up, therefore try:


  1. Hit Command + Space bar,
  2. Type: ~/Library,
  3. Hit Return


Then follow the prompts:


Application Support

Microsoft

Office

Office 2011 AutoRecovery


Happy Searching! :-)

202 replies

Jan 2, 2015 11:23 PM in response to margb

Still works in 2015 on OS X 10.7.5. I stupidly hadn't clicked "save" in over three hours, and couldn't find the auto recovery file where MS said it ought to be. But it was where this article said. You saved me hours of work. THANKS. And a word to the wise--if you use MS Word on your Mac, be sure you click save before you try to cut and paste anything from a different program; I forgot, tried to paste in some text, and lost everything. Even from within Word, sometimes "cut and paste" makes the program freeze. It has happened to me dozens of times.

Jan 6, 2015 11:03 PM in response to GEOFFREY S DEIBEL

A few days ago, I found my auto recovery file, thanks to Margb's post, as follows:

Finder

Go (press Option when you click "GO" in the Finder command line at the top of the screen, otherwise Library is invisible)

Library

Application Support

Microsoft

Office

Office 2011 AutoRecovery

Then I copied the file, and pasted it on the desktop, opened it, and resaved it where I wanted it. His/he post saved me hours of work. I hope you can find your file at the same place. I use a MacBook Pro OS X 10.7.5.

mck

Jan 7, 2015 5:43 AM in response to GEOFFREY S DEIBEL

GEOFFREY S DEIBEL wrote:


Hello--don't know if you can answer this, but for some reason Powerpoint just quit on me after I had been doing a days work on a presentation. I had already saved the presentation to the desktop, and then when the program opened again, it was without the entire days' work--autorecovery folder was no help. Any thoughts?

You mean that the file you saved on the desktop was gone?

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How to find a lost file in Microsoft Office Autorecovery

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