Q: Trying to get an iPod sync'd to windows 7.

Hey all,

In the last few weeks my laptop running windows 7 has been failing to detect my iPod. When I plug in the cable the iPod charges and windows see it, but iTunes fails to see it. I have tried all the steps on here to fix it, including: uninstall and reinstall iTunes, different cables, stopping and restarting AMD, and running the iPod in recovery mode. The one thing I have noticed was an error report being generated everytime I plug in my iPod. I have pasted it below. Any and all help will be greatly appreciated!

Thank you

Version=1

EventType=APPCRASH

EventTime=129916538913014399

ReportType=2

Consent=1

ReportIdentifier=9e006dbc-fa5a-11e1-97c8-001e37daf6d4

IntegratorReportIdentifier=9e006dbb-fa5a-11e1-97c8-001e37daf6d4

WOW64=1

Response.type=4

Sig[0].Name=Application Name

Sig[0].Value=AppleMobileDeviceService.exe

Sig[1].Name=Application Version

Sig[1].Value=17.89.0.42

Sig[2].Name=Application Timestamp

Sig[2].Value=4f186178

Sig[3].Name=Fault Module Name

Sig[3].Value=ntdll.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=6.1.7600.16385

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=4a5bdb3b

Sig[6].Name=Exception Code

Sig[6].Value=c0000005

Sig[7].Name=Exception Offset

Sig[7].Value=0002e23e

DynamicSig[1].Name=OS Version

DynamicSig[1].Value=6.1.7600.2.0.0.768.3

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1033

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=0a9e

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=0a9e

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789

UI[2]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

UI[3]=MobileDeviceService has stopped working

UI[4]=Windows can check online for a solution to the problem.

UI[5]=Check online for a solution (recommended)

UI[6]=Check for a solution later (recommended)

UI[7]=Close

UI[8]=MobileDeviceService stopped working and was closed

UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.

UI[10]=&Close

LoadedModule[0]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll

LoadedModule[2]=C:\Windows\syswow64\kernel32.dll

LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll

LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.dll

LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll

LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll

LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll

LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll

LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll

LoadedModule[10]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCP80.dll

LoadedModule[11]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.5 0727.6195_none_d09154e044272b9a\MSVCR80.dll

LoadedModule[12]=C:\Windows\syswow64\SHLWAPI.dll

LoadedModule[13]=C:\Windows\syswow64\GDI32.dll

LoadedModule[14]=C:\Windows\syswow64\USER32.dll

LoadedModule[15]=C:\Windows\syswow64\LPK.dll

LoadedModule[16]=C:\Windows\syswow64\USP10.dll

LoadedModule[17]=C:\Windows\system32\IMM32.DLL

LoadedModule[18]=C:\Windows\syswow64\MSCTF.dll

LoadedModule[19]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\AppleVersions.dll

LoadedModule[20]=C:\Windows\system32\VERSION.dll

LoadedModule[21]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\YSCrashDump.DLL

LoadedModule[22]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CoreFoundation.dll

LoadedModule[23]=C:\Windows\syswow64\SHELL32.dll

LoadedModule[24]=C:\Windows\syswow64\WS2_32.dll

LoadedModule[25]=C:\Windows\syswow64\NSI.dll

LoadedModule[26]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\pthreadVC2.dll

LoadedModule[27]=C:\Windows\system32\WSOCK32.dll

LoadedModule[28]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\objc.dll

LoadedModule[29]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libdispatch.dll

LoadedModule[30]=C:\Windows\system32\WINMM.dll

LoadedModule[31]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuin.dll

LoadedModule[32]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libicuuc.dll

LoadedModule[33]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\icudt46.dll

LoadedModule[34]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\ASL.dll

LoadedModule[35]=C:\Windows\syswow64\ole32.dll

LoadedModule[36]=C:\Windows\system32\profapi.dll

LoadedModule[37]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService_main.dll

LoadedModule[38]=C:\Windows\syswow64\SETUPAPI.dll

LoadedModule[39]=C:\Windows\syswow64\CFGMGR32.dll

LoadedModule[40]=C:\Windows\syswow64\OLEAUT32.dll

LoadedModule[41]=C:\Windows\syswow64\DEVOBJ.dll

LoadedModule[42]=C:\Windows\system32\USERENV.dll

LoadedModule[43]=C:\Windows\system32\WTSAPI32.dll

LoadedModule[44]=C:\Windows\system32\dnssd.dll

LoadedModule[45]=C:\Windows\system32\ntmarta.dll

LoadedModule[46]=C:\Windows\syswow64\WLDAP32.dll

LoadedModule[47]=C:\Windows\system32\mswsock.dll

LoadedModule[48]=C:\Windows\System32\wshtcpip.dll

LoadedModule[49]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\MobileDevice.dll

LoadedModule[50]=C:\Windows\syswow64\WININET.dll

LoadedModule[51]=C:\Windows\syswow64\Normaliz.dll

LoadedModule[52]=C:\Windows\syswow64\urlmon.dll

LoadedModule[53]=C:\Windows\syswow64\CRYPT32.dll

LoadedModule[54]=C:\Windows\syswow64\MSASN1.dll

LoadedModule[55]=C:\Windows\syswow64\iertutil.dll

LoadedModule[56]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\zlib1.dll

LoadedModule[57]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\CFNetwork.dll

LoadedModule[58]=C:\Windows\system32\iphlpapi.dll

LoadedModule[59]=C:\Windows\system32\WINNSI.DLL

LoadedModule[60]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\SQLite3.dll

LoadedModule[61]=C:\Program Files (x86)\Common Files\Apple\Apple Application Support\libxml2.dll

LoadedModule[62]=C:\Windows\syswow64\WINTRUST.dll

LoadedModule[63]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\SSLEAY32.dll

LoadedModule[64]=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\LIBEAY32.dll

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=MobileDeviceService

AppPath=C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe