ipod shuffle 2nd generation does not appear in Reset Utility window.

Hi there! I'm seeking some advice for repairing an old ipod shuffle.

My mom's 2nd generation iPod shuffle suddenly will not appear on her computer. She is using windows vista (sad face). I ran all the reccommeded troubleshooting suggestions, but still can't repair the disk.

When connected to the original computer (windows vista), the charging light comes on but the disk does not appear anywhere on the computer. I ran the diagnostics and it apparently has the most updated software, but there is another unspecified error.

When I tried to run the repair suggestions on my own computer, i can't get the disk to show anywhere....the charging light will not even come on.

Any other suggestions I might have overlooked?