jerrymay75

Q: Change of @me.com to @icloud.com

Hi,

 

How can I change my eMail from Change of @me.com to @icloud.com ?

 

What are the steps to be followed ?

 

Regards,

 

Jerry

iPhone 4, Windows 7, 64bit

Posted on Sep 9, 2012 10:05 AM

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Q: Change of @me.com to @icloud.com

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  • by to cheuk yin,

    to cheuk yin to cheuk yin Oct 1, 2012 2:13 PM in response to SteveInet
    Level 1 (5 points)
    Oct 1, 2012 2:13 PM in response to SteveInet

    Out of curiosity, has anyone received an email yet from Apple regarding the activation of their new @icloud.com address, as outlined in the support article above?

     

    I haven't yet received an email, but I just checked my iMessage settings and found that an @icloud.com address has been automatically added as a "You can be reached by iMessage at" option. Has anyone else noticed this? It showed up after I clicked my Apple ID, "View Account" and entered my password under iMessage Send & Receive settings.

  • by christopherfromnew paltz,

    christopherfromnew paltz christopherfromnew paltz Oct 1, 2012 4:55 PM in response to to cheuk yin
    Level 1 (0 points)
    Oct 1, 2012 4:55 PM in response to to cheuk yin

    I checked my iMessage settings as you said.  Didn't show @icloud.com.  Just turned iMessage off and then on again.  It paused for a few seconds then turned on and i had the @icloud.com option appear.

     

    Didn't receive an email either.

  • by diesel pete,

    diesel pete diesel pete Oct 1, 2012 7:05 PM in response to to cheuk yin
    Level 1 (30 points)
    Oct 1, 2012 7:05 PM in response to to cheuk yin

    After restarting my iPhone this morning I received a pop-up message asking me to confirm the addition of an icloud.com email address to iMessage.

     

    I can now login to iCloud via a browser using the icloud domain, however I still cannot see the option to set iCloud as my default sending address in mail preferences. I guess that will appear in due course.

  • by diesel pete,

    diesel pete diesel pete Oct 5, 2012 5:13 PM in response to diesel pete
    Level 1 (30 points)
    Oct 5, 2012 5:13 PM in response to diesel pete

    The option to use either iCloud.com or me.com has now appeared on my iPhone, Mac and iCloud. All is good!

  • by to cheuk yin,

    to cheuk yin to cheuk yin Oct 6, 2012 12:10 PM in response to diesel pete
    Level 1 (5 points)
    Oct 6, 2012 12:10 PM in response to diesel pete

    Did you receive an email from Apple, Pete? I still do not see an option to send from @icloud.com for email. What does it look like and how is it configured?

  • by Awle_Meda,

    Awle_Meda Awle_Meda Oct 6, 2012 12:20 PM in response to jerrymay75
    Level 1 (0 points)
    Oct 6, 2012 12:20 PM in response to jerrymay75

    Hi all, I would also like to know how to get this working. With everything configured, I still can't send or receive anything from and to @icloud.

  • by diesel pete,

    diesel pete diesel pete Oct 7, 2012 4:38 AM in response to to cheuk yin
    Level 1 (30 points)
    Oct 7, 2012 4:38 AM in response to to cheuk yin

    Hi Edward. No, I didn't receive any email about it - it just all appeared gradually over a few days.

     

    First a popup message on the iPhone to ask if I wanted my icloud.com email address added to iMessage. Then new settings appeared in icloud.com for mail, then they appeared on the iPhone and finally in Mail on my Mac.

     

    I found this support article: http://support.apple.com/kb/HT5441 and it shows you where to look to check for the new settings. If they're not there yet for you, I guess Apple is rolling it out progressively to users.

     

    Essentially in Mail settings on the Mac and in iCloud mail settings on the Compose tab you will see both email addresses and can select which one you want to set as the default for sending. And you can change this for each message sent if you wish by selecting it in the message compose window.

  • by diesel pete,

    diesel pete diesel pete Oct 9, 2012 4:09 PM in response to diesel pete
    Level 1 (30 points)
    Oct 9, 2012 4:09 PM in response to diesel pete

    Having switched my settings over from me.com to icloud.com, I've now had a few people contact me to advise that when they reply to my emails they are getting a bounce and it's a permenent failure. I tried emailing myself from a gmail account and verified this to be true. Following is what the bounce looks like:

     

    -------------------------------------------------------------

    Delivery to the following recipient failed permanently:


    myaddress@icloud.com


    Technical details of permanent failure:

    Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 unknown or illegal alias: myaddress@icloud.com (state 13).

    -------------------------------------------------------------

     

    So I've switched back to me.com for my mail for now and assume this will be sorted out in due course.

  • by to cheuk yin,

    to cheuk yin to cheuk yin Oct 9, 2012 4:33 PM in response to diesel pete
    Level 1 (5 points)
    Oct 9, 2012 4:33 PM in response to diesel pete

    Thanks for the heads up, Pete. Hopefully Apple gets this sorted out soon.

  • by the-worm-in-the-apple,

    the-worm-in-the-apple the-worm-in-the-apple Oct 11, 2012 10:22 AM in response to jerrymay75
    Level 1 (6 points)
    Oct 11, 2012 10:22 AM in response to jerrymay75

    This is really frustrating the **** out of me. Ok, I tried earlier to send an email to myaccount@icloud.com, assuming it would simply be an alias for @me.com and go to that mailbox.

     

    I went to icloud.com, and realized I'd been using my @me.com address since I migrated from MobileMe to iCloud like when iOS 5 came out. So I figured let's try logging in with the @icloud.com addresss. I did so, using the same password as the @me.com account, and it was successful. Though, when I clicked my name at the top right corner to see the email address, it still is showing the @me.com address even though I logged in with the @icloud.com domain.

     

    Still having not gotten the email, I tried sending from another domain. Still did not receive email sent to the identical account name @icloud.com (though sending to the @me.com one works fine). I tried to change it in my devices, but it is greyed out and refuses to let me change it from @me.com. I tried to create a new icloud.com address from the interface, but it says try using a different or the suggested address. Great. I go to myappleid.apple.com and I can login with the @icloud.com email domain, but it still shows the primary address as @me.com one! Agh!! Again, it won't let me create a new apple id using the @icloud.com extension.

     

    So obviously it exists, and I can login to services using it, but not receive mail sent to it, and it's basically just an alias as far as it seems from icloud.com and at the appleid page, since logging into either with @icloud.com works, but it maps it to @me.com once I'm logged in and there's no mention of @icloud.com.

     

     

    I know this is getting very monotonous and confusing probably switching back and for with the domains but... I didn't create the two... or three. Depending on how you want to count it.

     

    I noticed that when I followed the KB article and I went into icloud.com's mail (logged in using @icloud.com) and I went into mail, the instruction that they said to change the "default send as... email" did not even exist. Cleared cache, etc... different browser... still no option. Compose new email... no dropdown or anything. ***.

     

     

    Partial hack solution:

     

    Next, I check my iCloud control panel (Windows) and notice it's logged in using the @me.com, so I log it out and login to that using the @icloud.com domain. AHA! It actually reflects myaccount@icloud.com in the status. Fantastic. First time it's done that. I clear my cache, head back to icloud.com, login with @icloud.com, check my preferences by clicking my name in the top right... still showing the damned @me.com address. I go into mail, expecting nothing has changed, but NOW THE OPTION IS THERE in preferences to choose between the two for sending out emails. It also shows both in the alias pane. I compose new and I now can drop down to select the outgoing domain. Perfect, sort of.

     

    Except half of the stuff is still mapping to @me.com, refusing to reflect I logged in using @icloud.com... tried to change it on my phone or add a new iCloud account... refuses to change from @me.com. The only thing I have NOT tried to do yet is completely hit DELETE ACCOUNT in there and re-add with @icloud.com. Though the KB article says this will simply cause the device to stop syncing, the KB articles have lied to me plenty of times before now, so I can't fully trust them.

     

    BTW, I'm not an idiot, I am a Technician/Programmer/Admin by trade; I work on computers and servers/networks all day and night (and weekends most of the time) so I know how to follow a simple KB article instructions, and I've tried all of the unique ones that I can find.

     

     

    Ultimately, my major issue outstanding is that I cannot receive email sent to myaccount@icloud.com at all. From any domain. BUT, I CAN send outgoing mail to those very same domains successfully. So it's just incoming mail to @icloud.com domain alias/version whatever you want to call it is for some reason failing. Also, possibly the ability to change this in my device's settings for iCloud/iCloud email may not allow me to change (as said, only scenario I haven't tried is totally deleting the account from the device) -- though I HAVE cut off email syncing and attempted to alter it in both places (there's two, one on the first screen, then in a second screen once you tap a selection box at the bottom.

     

    I mean, is this what I'm supposed to expect it to be? The iCloud brand is so strong now that I'm sure that many people are going to accidentally by default or absent mindedly send email to myaccount@icloud.com and at this point I won't ever receive it. Yet, by all other views, it is perfectly valid (sending outgoing mail via @icloud.com, using it to login to services that require an apple ID, etc). Also still, even when logging in to these sites with @icloud.com (save the control panel applet or tray icon) once I'm logged in everything changes back to reflect that the ID that is active and being  used is the @me.com one, regardless of what domain I actually login with.

     

     

     

    What I'm frustrated with here is

     

    1) the lack of any clear instructions as to how to actually create this @icloud.com domain account to begin with (the KB article said it would be automatic, I found that was at least partially incorrect since the webmail program did not ever add/merge this second @iCloud.com account/alias until I logged out of and back into the control panel/tray icon... no other scenario worked to add this to the webmail, and recall I did clear my cache and cookies, etc before each attempt)

     

    2) the total inconsistent experience across the board when using the @iCloud.com domain account/ID. Some rare ones actually will show it as @iCloud.com once I log in, while most simply allow the login, then seem to revert/reflect that I'm logged in as/active as/using the @me.com account by all visual cues.

     

    3) and the obvious, biggest problem, since I can deal with the horribly implemented, but otherwise "I can deal with inconsistency" since I know that they're merely alias accounts/forwarded for each other... essentially, one is just the same as the other, in as far as authentication and content within is concerned-- yet, no email sent to my identical account at the @iCloud.com domain goes through to either the device or the webmail interface, regardless of sending domain. This is a big one, when I start losing emails to /dev/null or wherever they're going... certainly not the correct mail spool/folder...

     

    Anyone understand what the living **** is going on or the confounded order that will actually set these accounts straight hopefully, or is that just a bit much to ask of it all? I'm using Windows on desktop, and no I haven't upgraded to iOS 6, which is no longer beta anymore, so any beta or domain registration/record pointing issues should apply anymore. It's been out as GM and even public release for what, about a full month now, and I didn't even bother to mess with it because I had a feeling there would be some kinks in the system as always... so I gave my due patience and waited before trying this stuff...

     

    Sorry to spout off so long and complain to the public in this forum, as I understand we're all trying to help each other as consumers/end-users since it has appeared to me for years that Apple employs its customers to maintain customer support... for each other. That's a great community strengthening effort, yet it only seems to build the community to grow with the torches and pitchforks in hand, chanting "FIX IT, FIX IT"-- we don't have access to the domain records, the accounts, the servers these things all run on, the code itself, the implementation plans, and by my experience, can't even rely on the KB articles to guide us through to a successful solution. If it were not for my own understanding and persistence in troubleshooting every available avenue of access, I wouldn't have gotten this far, even.

     

     

    BOOO once again to Apple for your horrible support. The last incident caused me to have to recharge my brand new phone's battery 5-7 FULL CYCLE charges a day just to keep it working a full 16 hours or so! Finally, 6 months (literally) later, firmware update 5.1->5.1.1 instantly fixed the problem to where I was good on a single charge. Clearly the firmware was the cause of the issue. Good thing you block us out of the ability of downgrading... at least the honest and obedient ones! I'd have downgraded as soon as I saw the firmware issue begin, but I was naive back then... thinking it'll be fixed soon enough. No need to jailbreak and use SHSH blobs so that I can actually use my $700 near-brick. But still yet, I'll be paying to replace that battery when soon it starts to lose chargable capacity and reaches that 80% or 60% probably a year, two years prematurely because of your error! Bunk! The iPhone 4 was the last product I bought from you, and that's the way I think I'm staying. I knew for sure I wasn't going to get an iPhone 5 for god sakes, my 4 is just recently working without massive problems! That paired with your wretched customer support (that being the most important, your denail/ignoring of major issues until it reaches fever pitch, then you screw around fixing it for half a year despite millions of consumers having daily, real problems using your hardware). I'm done I think. It may look great, but eye candy doesn't float the boat. I need the **** to work first and foremost, and if it doesn't, I need a company that will at least acknowledge the problem exists. A year turnaround time for a freaking massive bugfix is unacceptable... truly. And don't tell us you don't have the resources to fix that gaping hole of a customer relations nightmare. Good riddance, enjoy that abandonist support ideology.

     

    You need to thank your faithful, absurdly faithful customers for helping iron out all your wrinkles on a daily basis. Without them you'd get nothing resolved for anyone. So from me to everyone helping out here, thank you all for helping each other in this unfortunate consumer environment surrounding Apple.

     

     

    UPDATE: I FINALLY STARTED GETTING THE BOUNCES BACK.

     

    Delivery to the following recipient failed permanently:


         MYNONWORKINGACCOUNT@icloud.com


    Technical details of permanent failure:

    The server tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 unknown or illegal alias: MYNONWORKINGACCOUNT@icloud.com (state 13).

     

     

    Sweet. There's several of course to each of the domains, complaining unknown or illegal alias... well, not according to Apple's systems!

     


    Then, I thought of something one step further, let me try to send FROM Apple servers... TO Apple servers... even across their own network (I presume):

     

    Your message cannot be delivered to the following recipients:

     

    Recipient address: MYNONWORKINGACCOUNT@icloud.com

    Reason: unknown or illegal alias

     

    What a total embarassment, particularly almost a month AFTER beta ends and it's unleashed upon the public.

  • by darian.georgia,

    darian.georgia darian.georgia Oct 17, 2012 5:48 PM in response to jerrymay75
    Level 1 (0 points)
    Oct 17, 2012 5:48 PM in response to jerrymay75

    how do i change it from icloud.com to me.com; i created a PS accound and i cant figure out my password.. i cant find "me.com" through icloud and i am SO frusterated now...

  • by to cheuk yin,

    to cheuk yin to cheuk yin Oct 20, 2012 8:13 AM in response to jerrymay75
    Level 1 (5 points)
    Oct 20, 2012 8:13 AM in response to jerrymay75

    Just got the option to send emails from @icloud.com appear in my settings. Before I transition to sending from my @icloud.com instead of @me.com, has anybody managed to get it working properly or is it still unstable and bouncing emails back?

     

    Has anybody received an official email from Apple notifying that the transition process is complete, as their support article states they will send?

     

    ---

     

    "When will I receive my new address?

     

    It will take a few weeks for Apple to grant you access to your new @icloud.com email address. You will be notified by email when the process is complete."

     

    http://support.apple.com/kb/HT5441

  • by diesel pete,

    diesel pete diesel pete Oct 20, 2012 4:00 PM in response to to cheuk yin
    Level 1 (30 points)
    Oct 20, 2012 4:00 PM in response to to cheuk yin

    Hi Edward.

     

    Receiving is still not working for me. I'm still getting:

    Delivery failed.

    Diagnostic-Code: smtp;550 5.1.1 unknown or illegal alias

     

    Sending is working fine but of course can't be used because any response will bounce.

     

    It sure is taking a while for this to get rolled out fully!

  • by Jeremy Bohn,

    Jeremy Bohn Jeremy Bohn Oct 20, 2012 4:36 PM in response to jerrymay75
    Level 2 (308 points)
    Oct 20, 2012 4:36 PM in response to jerrymay75

    Mail on my Mac won't even send an email to my address with @icloud.com, it just gets rejected by the server.

     

    In that support article is says:

     

    At icloud.com

    • Go to the Action (gear icon) menu and choose Preferences. Under Composing, select your new @icloud.com email address under Identity > Send new messages from.

     

    ...but I have no such option where it says to look.

  • by diesel pete,

    diesel pete diesel pete Oct 24, 2012 5:27 AM in response to diesel pete
    Level 1 (30 points)
    Oct 24, 2012 5:27 AM in response to diesel pete

    While I haven't received an email from Apple, my icloud.com address is now working for incoming mail. I just performed a test from Hotmail and it's no longer bouncing.

     

    Seems like it's finally live!

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