Can't play iTunes rented HD movie - QT not supported in iTunes

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Level 2

222 points

Can't play iTunes rented HD movie - QT not supported in iTunes

Hi,

This is the first movie I've rented since converting over to ML. I donwload the rental fine, but when I go to play it, I get an error mesage:

I opened a case with iTunes support, but after a few emails, they admitted they couldn't help me. They advised me to post a discussion here to get help. The movie is Cloverfield HD.

I'm using iTunes version 10.6.3 and OS X version 10.8.1 . QT Player is 10.2 .

Thanks.

Michael

iMac, OS X Mountain Lion (10.8.1), 24" C2D 3.06 GHz;1 TB HD; 8 GB RAM

Posted on Sep 9, 2012 2:48 PM

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Answer 1

Best reply

b noir

Level 9

72,324 points

Sep 9, 2012 4:02 PM in response to ScuseMe

Try relaunching iTunes in 32-bit mode first, as per the instructions in the following document:

iTunes for Mac: Older media files may require iTunes to reopen in 32-bit mode

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Answer 2

ScuseMe Author

Level 2

222 points

Sep 9, 2012 5:46 PM in response to b noir

I thought that did the trick, but while's there's video, there's no sound. Thanks for trying though.

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Answer 3

ScuseMe Author

Level 2

222 points

Sep 9, 2012 5:47 PM in response to b noir

duplicate message.

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Answer 4

b noir

Level 9

72,324 points

Sep 9, 2012 6:14 PM in response to ScuseMe

while's there's video, there's no sound.

... okay. Sounds like a damaged file. Try switching back to 64-bit mode, and attempting to play the movie again. Does it play properly this time? (On occasion, if the file is slightly damaged, switching to 32-bit then back 64-bit can convince a file to play properly.)

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Answer 5

ScuseMe Author

Level 2

222 points

Sep 9, 2012 8:55 PM in response to b noir

Unfortunately b noir, this is the second file provided to me by itunes support. I'll try what you say, but I might just have to take the $3.99 refund they offered. I hate problems without a solution, but they exist, and this may be one of them.

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