Hi,
I'm trying to install Quicktime 7 on my windows laptop (running windows 7). When I run the install program, it starts up , then stops and says "There is a problem with this windows installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor." I have tried simply running the installer and also running it "as administrator" but to no avail.
Thanks!
Mike
Quicktime-OTHER, Windows 7
I'm gonna go ahead and answer my own question ... LOL. After doing some online research via google it turns out what I'm experiencing is a so called Windows 1721 error. It would be nice if windows actually told me that that's what it is, and for that matter which program is the "required" program, but it doesn't.
After some additional research, someone suggested that the program in question is Apple Software Update and the proposed solution was to "repair" that program in "Programs" under the Control Panel. I did that, and finally both Quicktime and iTunes were able to install.
Other suggestions that didn't seem to make any difference were to turn off the firewall and virus protection software.
Thanks Mike!
Mike
I'm gonna go ahead and answer my own question ... LOL. After doing some online research via google it turns out what I'm experiencing is a so called Windows 1721 error. It would be nice if windows actually told me that that's what it is, and for that matter which program is the "required" program, but it doesn't.
After some additional research, someone suggested that the program in question is Apple Software Update and the proposed solution was to "repair" that program in "Programs" under the Control Panel. I did that, and finally both Quicktime and iTunes were able to install.
Other suggestions that didn't seem to make any difference were to turn off the firewall and virus protection software.
Thanks Mike!
Mike
🙂 Glad you got things sorted out, Mike, and many thanks for reporting back with your resolution.
You've got things pretty well covered for them, but just in case it's of help for other folks with the issue here's a link to a user tip on the issue:
Thanks!
Problem Installing Quicktime 7
