Previous 1 2 Next 20 Replies Latest reply: Feb 12, 2013 6:33 PM by PadTheLad Go to original post
  • drfrot Level 1 (10 points)

    Hello everyone,

     

    I've popped in to say Hi from the other thread.

     

    There is a solution to this, but I'm afraid it requires Apple's intervention.

     

    If you are suffering the problem, I suggest phoning Applecare - you should get escalated quickly to a Level 2 support person, who will inevitably have to send the problem off to the Apple engineers to sort on your behalf.

     

    By all means head over to the other thread to see the process they took me through, but like I say, it's not something you're going to solve yourself.

     

    Good luck!

     

    G

  • PadTheLad Level 1 (25 points)

    This still not working for me. Spoke to fairly senior Apple engineer on two occasions but have heard nothing for about a month. He won't acknowledge or respond to any emails I've sent to him either.

  • Macwilli Level 1 (0 points)

    My engineer "hijacked" my account to see what I see and they don't see. Total confusion. Since days I haven't heard anything. For weeks my iCloud is saying there are 0 KB 25 GB left...

  • PadTheLad Level 1 (25 points)

    That's what my engineer did to my account too. And he sees the exact opposite of what all my devices show me as myiCloud storage status. ie. I see 1.5 GB of 25 GB available, he sees 23.5 GB of 25 GB available. Very strange. Sent him screen grabs to prove I wasn't making things up but no heard anything since …

  • mrkgoo Level 1 (10 points)

    An engineer hijacked my account and my issue is now resolved.

  • PadTheLad Level 1 (25 points)

    An engineer hijacked my account too and my issue is now resolved … eventually. First contacted them in Oct, so stick with it.

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