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itunes error writing to file: C\Config.Msi\165996.rbf verify that you have access to that directory

itunes error writing to file: C\Config.Msi\165996.rbf verify that you have access to that directory


That's the error I get when trying to uninstall or reinstall my itunes. The application no longer works and I just purchased a new Ipod touch 4th generation that requires I uninstall and upgrade to 10.6.

iPod touch, Windows Vista

Posted on Sep 10, 2012 6:07 PM

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2 replies

Sep 16, 2012 9:13 PM in response to Night_Owl_KOJ

I had this exact same problem just now, trying to upgrade to 10.7.


I even got that error msg when trying to UNINSTALL iTunes!


After hours of frustration trying everyone's different suggestions, I downloaded Revo Uninstaller http://www.cnet.com.au/apps/revo-uninstaller-10610875/ which solved the problem.


Use it to help uninstall iTunes and related software components in the following order and then restart your computer:

  1. iTunes
  2. QuickTime
  3. Apple Software Update
  4. Apple Mobile Device Support
  5. Bonjour
  6. Apple Application Support (iTunes 9 or later)


Then you can install iTunes from scratch.


Good luck 🙂

itunes error writing to file: C\Config.Msi\165996.rbf verify that you have access to that directory

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