iCloud mail is down AGAIN

In my fourth phone contact with the iCloud team today, they reminded me that iCloud, unlike mobileme, is a FREE service and the T&C's (which we all read) state:

"APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT."

I am also facing Problem with Apple ID from last two days.

my question is ,,

Does Apple think all email user use apple email only for Fun ???

Does Apple care about thier client problems ???

Should we think Steve Jobs dead with Apple ??

Seeing how many other people are just as frustrated as I am helps a little bit. I can't believe Apple doesn't even have an apology on the System status page. I just spent the last hour emailing my clients, apologizing and sending them my new gmail address. Trust me, Apple, it wasn't hard at all and they all appreciate it. All part of my customer service.

Furthermore and in particular.... "APPLE AND ITS AFFILIATES, SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS; (II) YOUR USE OF THE SERVICE WILL BE TIMELY, UNINTERRUPTED, SECURE OR ERROR-FREE; (III) ANY INFORMATION OBTAINED BY YOU AS A RESULT OF THE SERVICE WILL BE ACCURATE OR RELIABLE; AND (IV) ANY DEFECTS OR ERRORS IN THE SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICE WILL BE CORRECTED.

Just about says it all. There is NO OBLIGATION on the part of Apple et al to give out any information - least is best!

My experience with Apple support has been second to none on paid for product ...if they want iCloud to be the all singing, all dancing solution that they advertise, I agree, they need to support it with improved communication....

Newspapers? Apple will reply with:

"APPLE DOES NOT GUARANTEE, REPRESENT, OR WARRANT THAT YOUR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND YOU AGREE THAT FROM TIME TO TIME APPLE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME, OR CANCEL THE SERVICE IN ACCORDANCE WITH THE TERMS OF THIS AGREEMENT."

"Apple’s never opened a keynote with so much information so quickly on what everybody expected to be the headline product – does that mean that they’re going to do “one last thing?” .....yup, AN APOLOGY to 1.1% of the iCloud users affected by this fiasco!!!!

Maybe they will apologize in the next days, who knows.

Truth is that they have no obligation to make statement or to tell us what's happening.

It is a sad thing and I don't agree, but this is what we all agreed in signing to iCloud.

Same for me, here in Amsterdam. I have had .mac mail since 2003, never any problems. Since iCloud arrived, it is a mess. Unbelievable that it takes 2 days (or more) to restore service, even if when it's free...

Same for me. I just got off phone with Apple and they said their engineers are working as fast as they can....

Not fast enough. Makes me wonder what kind of issue it is. Thankfully I have alternate emails.

My second day without email here in NYC too. It's so disrupting, I don't even know what to do.

Apple should keep us updated on what's going on, when it will be restored. I'm about to give up on mac.com, and switch to gmail. And expect a HUGE appology from Apple, to say the least.

Crap? These are the things as they are. These are Apple rules which you agreed with when you signed with iCloud.

You didn't read them? Apple couldn't care less.

Apple has no obligation to tell us nothing, it's written in the rules.

That's the only truth in this.

Are we angry? Ok, and I am too.

But there's nothing we can do until the rules are these.

Users affected 1.1% - sounds really harmless doesn't it? Apple really should list geographical locations and/or actual numbers. They are using stats to hide real figures.

-Just a geek

Source: forums.theregister.co.uk

Yea, I got your point the first time, now why don't you get lost.

No one needs a lecture on the worst case scenario legal *** covering everyone does. There is a expectation of service -- as I think is pretty clear around here.

I am without @me.com email for 1 1/2 days now. OK, this is a free service, but still. No information (we all specified alternate email addresses when signing up!), no public information when you search goodle.

How does Apple do this. Service down for almost 2 days and no big public outrage?

Guess everybody is busy listenting to the keynote and news about iPhone5.

This is really sad.

I will switch back to Microsoft when the Surface is out. Luckly I always kept my hotmail.com now outlook.com email.

Check it our, really cool now and never had any outage issues since I first used it in 1997.

http://outlook.com