iCloud mail is down AGAIN

Currntly I have three mail accounts each provided by a different service. This arrangement has never let me down yet. If I have anything that is critcal I request that the reply be sent to all of them.

First rule of IT: Never depend on one of anything.

Allan

I'm right there with you, Patsy. My last e-mail update was at 1:17 a.m. on September 11. Might be nice to actually be able to hear from some of my writing clients. GRRRRRR! And no, I haven't had my coffee yet either.

Don't know why everyone seems to think this is a free service. It's not free, you/me have spents thousands of hard earned money buying into the hardware and OS that is centric around iCloud. The whole ethos of iOS & OSX is based around the use of the Cloud. Apples own marketing and culture is focused on the use of iCloud.

It's not free, we paid and bought into the idea and the least to expect is better communication to it's customers. Yes, systems go down, thats fine, but please be more informative with whats happening.

Indeed the iCloud email service outage is affecting many many people worldwide. Clearly, Apple is trying to minimize the damage, but a more appropriate, respectful response would be something like:

"We're are incredibly embarrassed by this interruption in service and we are dedicating all of our resources to rectifying the situation. We truly value all of our customers and we hope that you will bear with us as we address this problem."

Mr. Cook, feel free to copy and paste - but only if you really mean it, and intend to act on it.

So far Apple seems to be so focused on the iPhone 5 release that the very people who use these products get short shrift.

I'm in the SF Bay Area. I have not received mail since Monday night. There is some very important correspondence in the missing messages. This is unacceptable. Where is the redundancy? I need this up yesterday.

I was traveling in Europe in July 2008 when Apple made the switch to MobileMe. My email was down for at least a week but when I returned home I did pursue getting compensation. It was difficult but I finally contacted the PR rep for Canada. I was paying a subscriber fee at that time and was given two free months by moving my expiry date ahead.

I just found this link, http://www.imore.com/got-mobileme-email-problems . What is very interesting is that it only affected 1% of users at that time as well. What are the chances of being in that 1% again? Maybe just very unlucky.....Oh, must check the most recent update at noon PDT.

It's a free service because you can use it for free.

You don't have to pay FOR THE SERVICE.

They give it to you for free, it's up to you to use it or not.

.mac and Mobile Me was paid services, with iCloud you have your iCloud mail address and all the things related (syncing with all your devices) FOR FREE.

You paid for an iPhone, for an iPad, iPod or a Mac. But you do NOT pay for iCloud. You pay the device, not the iCloud service.

Over 24 hours is just too much for any self employed person to go without emails!!!!!! There had better be some compensation to those who have lost work as a result of this. Apple should at least put all of us 1 percent in the picture.

The message has just been changed to:

"Mail access is being restored for all users. Users may experience delays with incoming messages sent during the service interruption. Normal service will be restored ASAP."

Hope in sight!

* * *

Hi Ray,

For Mac Mail you just change the Email address field in account setup to your domain's email address. On iOS devices, it's a little trickier, you have to setup a new "dummy" account besides the iCloud account with the email address of your domain (as well as your iCloud email address in the regular way). When you send an email you have the option to choose which account to send out of, choose your domain one instead of the iCloud one. On your own domain email address, you will need a valid SMTP server address entered in the settings so that emails will go out properly.

It's a faff and I wish Apple would allow you to just edit the reply-to field like in Mac Mail, but it works once setup.

hilarious! The only emails that are coming through after a day and a half in the dark are the ones reminding me of all the posts in this thread... NO OTHER emails are coming through... a little too ironic, don't ya think???

Emails are starting to come in - slowly (mostly replies to this thread). No emails coming from the previous 48 hrs though. When I log into iCloud, I see a list of empty emails with the date Dec 1969 - hoping I didn't loose everything?

IS APPLE GOING TO SOLVE THIS?

I'm pretty ******. Got lots of important emails for work and didn't reach a deadline because of iCloud being down. My client was super ******, i lost one of my important clients, now i'm ******* ******!!!

PLEASE APPLE SOVE THIS *************

Same with me! I got all excited that .mac was coming in after almost 48 hours only to discover that the only mail I'm getting is from this forum where we're all angry because we can't get mail! It's so stupid, it's ALMOST funny!

I am back up here in Denver. When all my backlog emails came in I noticed a BLANK email from Yesterday that, when opened had nothing in it. When I tried to delete it, there was a rejection, saying I was not allowed to delete and had to be done at server level.

This is problematic. The way to get rid of it, if you too have it, is to first move it to the JUNK folder, then go into that folder and delete it. Then, go into TRASH and delete all the trash. That gets rid of it.

Interestingly, that blank email appeared at the time the system went down yesterday, according to the time stamp.

Good luck to all. What a major failure on the part of APPLE. They ignored us to avoid bad press. Not good. If Steve had been alive, he would postponed the event to help his loyal customers, first and turned it into a major PR win.

Anyway, all the best to my friends in pain. Take care and enjoy the rest of the week.

Steve in Colorado