5 Replies Latest reply: Dec 5, 2012 10:03 PM by tuddy
tuddy Level 1 Level 1

I've been trying to DL the new Mountain Lion software but when I open "Apps Store" the progam opens but the sign on window will not open to allow me to sign on.  I just updated my iPhone apps and had no problem.  I tried numerous things and it has become very frustrating.  Could anyone help with this problem?

MacBook, Mac OS X (10.7.4)
  • Carolyn Samit Level 10 Level 10

    Helps to tell us what you have tried that didn't work.


    Mac App Store: Sign in sheet does not appear, or does not accept typed text



    Temporarily disable anti virus software.


    Third party pps such as Little Snitch, Net Nanny, and Hands Off can prevent access to the App Store.



    Keep in mind, the iPhone runs on the iOS while your Mac runs on the OS X. Two different operating systems. So while it works on your iPhone, it's unlikely the same problems exists on your Mac.

  • tuddy Level 1 Level 1

    I don't have any of the third party apps listed.  I also disabled my anti virus which didn't make a difference.  I can logon to iCloud, enter my Apple ID and password with no problem, I assume this runs on the OS X,


    Below is the log from repairing permissions, if it's any help:


    2012-09-10 21:15:29 -0400: Repairing permissions for “Macintosh HD”

    2012-09-10 21:16:03 -0400: Warning: SUID file “System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAg ent” has been modified and will not be repaired.

    2012-09-10 21:23:48 -0400: ACL found but not expected on “usr/share/servermgrd/cgi-bin/servermgr_sharing”

    2012-09-10 21:23:48 -0400: Repaired “usr/share/servermgrd/cgi-bin/servermgr_sharing”

    2012-09-10 21:24:09 -0400:

    2012-09-10 21:24:09 -0400: Permissions repair complete

    2012-09-10 21:24:09 -0400:

    2012-09-10 21:24:09 -0400:

  • tuddy Level 1 Level 1

    I'm still in limbo with being able to use the App Store for new software for mmy MacBook.

  • tuddy Level 1 Level 1

    I have become very frustrated with getting this resolved.  I even tried using a gift card and redeeming it to purchase the new Mountain Lion software and even though I could enter the card's code, it wouldn't accept it.  It would be great if you stull would have the option to purchase a hard copy of  the software.  Is it possible that my App Store application is damaged?? Is it possible to restore the App Store application from my Time Machine backup?? 

  • tuddy Level 1 Level 1

    The way it looks, I will probably have to try and visit an Apple Store.  I still can't use the App Store on my MacBook.  When using iTunes, I can access the App Store for iPhone applications.  Never had problems like this before..  Been an Apple owner before the Apple IIC came out!