The reset utility appears to be for earlier Windows versions only?
That is correct.
Have you tried another cable just to be sure it still isn't a problem with the cable itself? It could be that the iPod's dock connector is damaged on the actual Shuffle. Not all that uncommon for this older model.
I assume the connections are nice and snug on each end and that you are plugging the iPod into a high powered USB 2.0 port?
There is no cable in use, it's a 1st generation with a male USB stub. It appears to be working as far as connecting, the PC recognizes it as a USB drive, the battery led lights, and it recharges just fine. The only malfunction is iTunes failure to recognize it. It has effectively become a pre-loaded mp3 player with no way to change the playlist.
(On Windows) I recently encountered the same problem. When opening iTunes, the Shuffle (1st gen) would continuously mount and dismount. What ultimately worked for me is to run the Windows error-checking utility on Shuffle with the "Scan for and attempt recovery of bad sectors" option selected. I was then able to open iTunes and restore the iPod. Note: It appears that if something goes wrong before you can restore, you will need to run the error-checking utility again before making another attempt. Full instructions below:
- Connect iPod to computer
- Click the Start button and select "Computer"
- Right-click on your iPod
- Select "Properties"
- Navigate to the "Tools" tab,
- Under "Error-checking" click the "Check now..." button.
- A pop-up window will appear. Click the check box for "Scan for and attempt recovery of bad sectors" (The check box for "Automatically fix file system errors" should already be selected).
- Click the "Start" button to run the utility.
- When finished, re-launch iTunes. Select your iPod and then run the "Restore iPod" utility.
- If something goes wrong (iPod dismounts, can't run restore, etc.) repeat steps 2-9 to try again.