4 Replies Latest reply: May 20, 2013 10:03 AM by Dr. Wertham
SoCalSun Level 1 Level 1 (0 points)

My 1st gen iPod shuffle still works like a champ, USB docks fine and charges, but iTunes won't recognize it, so I can't change any of the music. I've tried the "reset iPod shuffle" directions here on this site, but it is in-effective. I've tried this on my home PC, notebook, and work PC. All are running Windows 7. The reset utility appears to be for earlier Windows versions only? I have seen some similar posts on this board but no resolution. What can I do?

iPod shuffle, Windows 7, 1st generation shuffle
  • planb77 Level 7 Level 7 (32,300 points)

    The reset utility appears to be for earlier Windows versions only?


    That is correct.


    Have you tried another cable just to be sure it still isn't a problem with the cable itself?  It could be that the iPod's dock connector is damaged on the actual Shuffle. Not all that uncommon for this older model.


    I assume the connections are nice and snug on each end and that you are plugging the iPod into a high powered USB 2.0 port?



  • SoCalSun Level 1 Level 1 (0 points)

    There is no cable in use, it's a 1st generation with a male USB stub. It appears to be working as far as connecting, the PC recognizes it as a USB drive, the battery led lights, and it recharges just fine. The only malfunction is iTunes failure to recognize it.  It has effectively become a pre-loaded mp3 player with no way to change the playlist.

  • planb77 Level 7 Level 7 (32,300 points)

    When the Shuffle is plugged in, is there a Devices section in the left hand pane of iTunes?


    Have you tried resetting the Shuffle with it still connected to your PC?

    Resetting iPod shuffle


    Have you seen this article?

    iPod: Appears in Windows but not in iTunes



  • Dr. Wertham Level 1 Level 1 (0 points)

    (On Windows) I recently encountered the same problem.  When opening iTunes, the Shuffle (1st gen) would continuously mount and dismount.  What ultimately worked for me is to run the Windows error-checking utility on Shuffle with the "Scan for and attempt recovery of bad sectors" option selected.  I was then able to open iTunes and restore the iPod.  Note: It appears that if something goes wrong before you can restore, you will need to run the error-checking utility again before making another attempt.  Full instructions below:


    1. Connect iPod to computer
    2. Click the Start button and select "Computer"
    3. Right-click on your iPod
    4. Select "Properties"
    5. Navigate to the "Tools" tab,
    6. Under "Error-checking" click the "Check now..." button.
    7. A pop-up window will appear.  Click the check box for "Scan for and attempt recovery of bad sectors" (The check box for "Automatically fix file system errors" should already be selected).
    8. Click the "Start" button to run the utility.
    9. When finished, re-launch iTunes.  Select your iPod and then run the "Restore iPod" utility.
    10. If something goes wrong (iPod dismounts, can't run restore, etc.) repeat steps 2-9 to try again.