Previous 1 2 Next 15 Replies Latest reply: Oct 22, 2015 3:22 AM by petermac87
sirena.tampa Level 1 (0 points)

I need help finding the answers to my questions do I can purchase music, would it be possible to retrieve that information?

  • gail from maine Level 7 (20,969 points)

    Hi sirena,

     

    If you set up a Rescue email address:

     

    Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)

     

    My Apple ID

     

    Reset your password

    You can change or reset the password for your Apple ID account by providing some information.

    Select your authentication method.

    Email authentication: To access your information, we will send an email to the rescue email address on file for you.

     

      Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.

     

     

    If you did not set up a Rescue email address:

     

    1. Go to Express Lane  and select 'iTunes' from the list of 'products' in the middle of the screen.

       Then select 'iTunes Store', and on the next screen select 'Account Management'

       Next choose 'iTunes Store Account Security' and fill in that you'd like your security    

       questions/answers reset.

     

    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)

     

    2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....

     

    Hope this helps!

     

    Cheers,

     

    GB

  • nouf naif Level 1 (0 points)

    Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.

    حذف الاسئلة السرية

    n_n_nn8888@hotmail.com

  • gail from maine Level 7 (20,969 points)

    nouf naif - that is what the OP has indicated they do not remember - the answers to their security questions. When those are forgotten, then either they have to be reset using the Rescue email, or Apple Support has to be contacted if no Rescue email has been set up....

     

    Cheers,

     

    GB

  • mhdziya Level 1 (0 points)

    hi i'm forgot the answers to my apple id security questions and i don't have a rescue email address and i live in a country you can't call to me. please help me it's so necessary to buy an application in itunse

  • gail from maine Level 7 (20,969 points)

    The only way to get your Security Questions reset is to speak to an Apple representative. You can try emailing them, but eventually you will have to speak to someone on the phone:

     

    iTunes Support by eMail ww

     

    Best of luck,

     

    GB

  • mhdziya Level 1 (0 points)

    hi dear my brother live in turkey and the support team can call him. is it possible he speak to an Apple representative?

  • King_Penguin Level 10 (120,131 points)

    Do you mean the support can or can't call him ? To contact Support in Turkey : Contact Apple for help with Apple ID account security - Apple Support

     

    Turkey

     

    It's a international call here to the UK

     

    (For info you are talking to fellow users  here on these forums.)

  • mhdziya Level 1 (0 points)

    sorry you don't understand what i say. i forget the answers to my apple id security questions and i don't have a rescue email address. i live in a country support team can't call to me but my brother live in turkey and the support team can call him. is it possible instead me, he speak to an Apple representative to get my Security Questions reset?

  • petermac87 Level 5 (7,365 points)

    mhdziya wrote:

     

    sorry you don't understand what i say. i forget the answers to my apple id security questions and i don't have a rescue email address. i live in a country support team can't call to me but my brother live in turkey and the support team can call him. is it possible instead me, he speak to an Apple representative to get my Security Questions reset?

    No.

     

    Pete

  • mhdziya Level 1 (0 points)

    but it's so necessary to buy an application in itunse

  • petermac87 Level 5 (7,365 points)

    I gave you two letters. N and O. Not sure which one you are having trouble understanding.

     

    Pete

  • mhdziya Level 1 (0 points)

    when i create my apple id i take screen shot from my answers and sync them to my icloud. but wrongly i delet my icloud. now can l recover them? because if i recover them i can found answers to my apple id security question

  • petermac87 Level 5 (7,365 points)

    You will have to try to recover the password or contact Apple for help.

    https://iforgot.apple.com/

     

    IF you still cannot recover it, contact Apple according to the instructions here.

    Apple ID: Contacting Apple for help with Apple ID account security - Apple Support

  • mhdziya Level 1 (0 points)

    i say when i create my apple id i take screenshot from the answers of security questions and sync them to icloud but wrongly i delet my icloud and delet them screenshots. now can l recover them?

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