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I can't remember the answers to my questions in order to purchase music. Is there any possible way I could retrieve those answers?

I need help finding the answers to my questions do I can purchase music, would it be possible to retrieve that information?

Posted on Sep 11, 2012 8:42 PM

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15 replies

Sep 11, 2012 8:58 PM in response to sirena.tampa

Hi sirena,


If youset up a Rescue email address:


Go into Manage AppleID, Password and Security, and click the first option (see below), and you will be able to proceed from there..... (I HOPE the first button is showing for you!)


User uploaded file


Reset your password

You can change or reset the password for your Apple ID account by providing some information.

Select your authentication method.

Email authentication: To access your information, we will send an email to the rescue email address on file for you.


Answer security questions: To access your information, you will need to answer the security question(s) provided when you originally created your Apple ID.



If you did not set up a Rescue email address:


1. Go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.

Then select 'iTunes Store', and on the next screen select 'Account Management'

Next choose 'iTunes Store Account Security' and fill in that you'd like your security

questions/answers reset.


You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox)


2. Once your questions have been reset, and you set up new ones, also set up a RESCUE EMAIL ADDRESS, so if you forget them again, you won't have to go through all of this.....


Hope this helps!


Cheers,


GB

Oct 22, 2015 2:26 AM in response to King_Penguin

sorry you don't understand what i say. i forget the answers to my apple id security questions and i don't have a rescue email address. i live in a country support team can't call to me but my brother live in turkey and the support team can call him. is it possible instead me, he speak to an Apple representative to get my Security Questions reset?

Oct 22, 2015 2:27 AM in response to mhdziya

mhdziya wrote:


sorry you don't understand what i say. i forget the answers to my apple id security questions and i don't have a rescue email address. i live in a country support team can't call to me but my brother live in turkey and the support team can call him. is it possible instead me, he speak to an Apple representative to get my Security Questions reset?

No.


Pete

I can't remember the answers to my questions in order to purchase music. Is there any possible way I could retrieve those answers?

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