Previous 1 2 3 Next 27 Replies Latest reply: Sep 15, 2012 7:50 PM by G. Ewald
G. Ewald Level 2 Level 2

OK, I'm not going to hold my breath, but Apple needs to do something cool for those of us who have gone without email for so long this time.


MacBook Pro, Mac OS X (10.7.4), 2.4 gHz model
Reply by John P. on Sep 12, 2012 2:03 PM Helpful

I wouldn't mind an iPhone 5 but I'm not going to hold my breath over it.  It's a free albeit crucial service so I do think it's more of a PR issue than anything.

 

My guess is they will send out an apology letter to all those affected, possibly a $5 iTunes code but that will be the absolute most I can imagine.

 

Gmail has gone down a lot more than iCloud this year--not that it makes a difference but just putting in perspective that no one provider is perfect. MobileMe circa July '08 during the transition from .Mac > MobileMe was about the closest thing to a perfect disaster as I can imagine--it lasted nearly weeks and people lost e-mail (including me) so I think this iCloud issue is a drop in the bucket.

 

The reason I continue to use iCloud is because it is otherwise pretty reliable and there are no ads. My .edu address goes through Google so I have a Gmail and a Yahoo account, both of which have been down at times--I don't remember for much longer than a few hours but certainly the Gmail account has gone down before.

 

I think people need to take a step back and breathe.... I would like to see Apple be more transparent about what issues are affecting the service but I fail to see how they could've handled this any differently.

All replies

  • Allan Eckert Level 9 Level 9
    expertise.notebooks
    Notebooks

    Post your feedback to Apple at http://www.apple.com/feedback/icloud.html

     

    Allan

  • Matthew Dapson Level 1 Level 1

    Allan,

    Have you seen any acknowledgement of the problem by Apple?   This is ******* me off.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    G. Ewald wrote:

     

    OK, I'm not going to hold my breath, but Apple needs to do something cool for those of us who have gone without email for so long this time.

    It's a free service, what do you want? a full refund?

  • Allan Eckert Level 9 Level 9
    expertise.notebooks
    Notebooks

    At least if you send it there Apple will see rather then wnining and moaning here.

     

    Allan

  • bobwild Level 4 Level 4

    Yes full and more , I was 1000x0.00 . woohoo I am rich.

  • finalpage Level 1 Level 1

    Presently it's a free service. Some of us have been paying for this service for 8+ years, only to see it change from .mac to .me, now to the awesomest of awesome fails...shutting down mail at random with no explanation on the eve of Apple's big fall event.

     

    Look at that...APPLE'S BIG FALL.

     

    I have 8 years of contacts both business and personal linked to this account and I'm incredibly too busy to be without mail. So thanks, Apple. Maybe with today's announcement you'll tell us we're about to start getting charged for our accounts once again.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    finalpage wrote:

     

    Presently it's a free service. Some of us have been paying for this service for 8+ years, only to see it change from .mac to .me, now to the awesomest of awesome fails...shutting down mail at random with no explanation on the eve of Apple's big fall event.

     

    Look at that...APPLE'S BIG FALL.

     

    I have 8 years of contacts both business and personal linked to this account and I'm incredibly too busy to be without mail. So thanks, Apple. Maybe with today's announcement you'll tell us we're about to start getting charged for our accounts once again.

    Please stick to the truth, iCloud is hardly a year old, you have NOT been paying for it for 8 years and by electing to use a free system for your business you have clearly shown how little value it represents to you.

     

    Backup your account then change to one that provides what you need.

  • tdubose Level 1 Level 1

    Clearly this is a "vent" post....while your opinion is yours, there's really no need to be ugly about it.  All the users affected by this are frustrated.  I use iCloud as my primary email acct, and my business has great value to me. Sometimes we all learn lessons the hard way and the last thing anyone wants in a situation like this is someones negative opinion.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    tdubose wrote:

     

    Clearly this is a "vent" post....while your opinion is yours, there's really no need to be ugly about it.  All the users affected by this are frustrated.  I use iCloud as my primary email acct, and my business has great value to me. Sometimes we all learn lessons the hard way and the last thing anyone wants in a situation like this is someones negative opinion.

    Change your email system now, change to a paid provider with a solid track record.

  • Giamberto Level 1 Level 1

    Probably a lot of persons have stored their emails for free in icloud but I am amomg those who - believing to the quality of Apple - has paid 80 euros to increase the storage by 50 gigabites. What should I do? Ask back the many? Ask for damages? But the most important question they should have answered from the beginning is: have they lost my data? Will all they be available again? Did somebody take a look at them.

    I like Apple products and I will surely like the new ones but I wait the end of this nightmare to understand if I will still trust them!

  • finalpage Level 1 Level 1

    MAIL, MAIL, MAIL. Apple mail has NOT been free for 8+ years. Only once they switched to iCloud did the service become free - and that's to suck everyone in as new customers. Look into the now dead Mobile Me service that was replaced (for Free!) with iCloud. This was a once great service.

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    Giamberto wrote:

     

    Probably a lot of persons have stored their emails for free in icloud but I am amomg those who - believing to the quality of Apple - has paid 80 euros to increase the storage by 50 gigabites. What should I do? Ask back the many? Ask for damages? But the most important question they should have answered from the beginning is: have they lost my data? Will all they be available again? Did somebody take a look at them.

    I like Apple products and I will surely like the new ones but I wait the end of this nightmare to understand if I will still trust them!

    By that I assume that you don't backup? 

  • Csound1 Level 8 Level 8
    expertise.desktops
    Desktops

    finalpage wrote:

     

    MAIL, MAIL, MAIL. Apple mail has NOT been free for 8+ years. Only once they switched to iCloud did the service become free - and that's to suck everyone in as new customers. Look into the now dead Mobile Me service that was replaced (for Free!) with iCloud. This was a once great service.

    I have been using .Mac since it came with iTools, long before .Mac and Mobile Me.

     

    I never said it had been free for 8 years, stop putting your words in my mouth!

     

    I don't live in the past, iCloud is free, if you think it is not .......

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