HT201406: If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch

Learn about If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch
BredaCremins

Q: ipod screen is black but the music is playing?

My ipod has a black screen but the music is still playing? i can adjust the volume but cant see anything else? any help thanks

iPod touch (4th generation), iOS 5.1.1

Posted on Sep 12, 2012 5:35 AM

Close

Q: ipod screen is black but the music is playing?

  • All replies
  • Helpful answers

  • by Philly_Phan,

    Philly_Phan Philly_Phan Sep 12, 2012 7:11 AM in response to BredaCremins
    Level 6 (13,576 points)
    iPhone
    Sep 12, 2012 7:11 AM in response to BredaCremins

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.