9 Replies Latest reply: Nov 22, 2012 12:55 AM by dmdimon
m.kearns Level 1 Level 1 (0 points)

Greetings Everyone! I am hoping you can help me understand the recent Kernel Panic occurring on a MacPro running Mac OS 10.7.4. The computer was recently formatted, installed (clean) Lion, used the Migration Assistant to only import the User's Home Directory and Computer Settings. I ran the computer for a couple days without any issues, then I moved the computer into another building and now it Kernel Panics three (3) times almost every 2-4 hours.

 

I have included the Kernel.panic output below, I'd like to know if this issue is hardware or software specific.

 

If you can provide any assistance or guidance, it would be greatly appreciated.

 

 

 

 

Hardware Overview:

 

  Model Name:    Mac Pro

  Model Identifier:    MacPro1,1

  Processor Name:    Dual-Core Intel Xeon

  Processor Speed:    3 GHz

  Number of Processors:    2

  Total Number of Cores:    4

  L2 Cache (per Processor):    4 MB

  Memory:    6 GB

  Bus Speed:    1.33 GHz

  Boot ROM Version:    MP11.005C.B08

  SMC Version (system):    1.7f10

 

 

Tue Sep 11 19:07:50 2012

Machine-check capabilities (cpu 3) 0x0000000000000006:

family: 6 model: 15 stepping: 6 microcode: 198

Intel(R) Xeon(R) CPU            5160  @ 3.00GHz

6 error-reporting banks

Machine-check status 0x0000000000000005:

restart IP valid

machine-check in progress

MCA error-reporting registers:

IA32_MC0_STATUS(0x401): 0x1000000020000000 invalid

IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid

IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid

IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid

IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid

IA32_MC5_STATUS(0x415): 0xb200001080200e0f valid

  MCA error code:            0x0e0f

  Model specific error code: 0x8020

  Other information:         0x00000010

  Status bits:

   Processor context corrupt

   Error enabled

   Uncorrected error

panic(cpu 2 caller 0x2cf3cc): "Machine Check at 0x020aaf14, trapno:0x12, err:0x0," "registers:\n" "CR0: 0x8001003b, CR2: 0x0b554008, CR3: 0x00100000, CR4: 0x00000660\n" "EAX: 0x0ac97a40, EBX: 0x512c0000, ECX: 0x00000000, EDX: 0x00000000\n" "ESP: 0x808cbd00, EBP: 0x808cbd38, ESI: 0x0ac97a40, EDI: 0x00080000\n" "EFL: 0x00000046, EIP: 0x020aaf14\n"@/SourceCache/xnu/xnu-1699.26.8/osfmk/i386/trap_native.c:258

Backtrace (CPU 2), Frame : Return Address (4 potential args on stack)

0x794fcf38 : 0x2203de (0x6afa8c 0x794fcf58 0x229fb0 0x0)

0x794fcf68 : 0x2cf3cc (0x6bd020 0x6bd154 0x20aaf14 0x12)

0x794fd0d8 : 0x2cf409 (0x794fd110 0xde 0x6bd154 0x1)

0x794fd0f8 : 0x2e5e32 (0x794fd110 0x0 0x0 0x0)

0x808cbd38 : 0x20a29df (0x7946e100 0x1 0xad22800 0x0)

0x808cbdd8 : 0x20a4c73 (0xffffffff 0x7fffffff 0x0 0x0)

0x808cbe68 : 0x2d0cde (0xffffffff 0x7fffffff 0x808cbe88 0x2cd4ca)

0x808cbe88 : 0x22d3e5 (0x7947d000 0xc4657b98 0x3fa 0x7947dde0)

0x808cbec8 : 0x22e1c0 (0xc12f7f0 0x7947d000 0x0 0x0)

0x808cbf18 : 0x22f6c2 (0xc12f80c 0x0 0x808cbf58 0x240c0e)

0x808cbf78 : 0x22f7f0 (0x23e3c0 0x84ad60 0x0 0x2c72b6)

0x808cbf98 : 0x23e5a1 (0x23e3c0 0x84ad60 0x0 0x0)

0x808cbfc8 : 0x2c7d0c (0x84ad60 0x0 0x10 0xcf9f550)

      Kernel Extensions in backtrace:

         com.apple.driver.AppleIntelCPUPowerManagement(193.0)[5B5B4311-7A87-41B8-AC17-AE 08B259E210]@0x20a0000->0x20c8fff

 

BSD process name corresponding to current thread: kernel_task

 

Mac OS version:

11E53

 

Kernel version:

Darwin Kernel Version 11.4.0: Mon Apr  9 19:33:05 PDT 2012; root:xnu-1699.26.8~1/RELEASE_I386

Kernel UUID: DC2420E0-4451-376C-8A70-74301C98CE6B

System model name: MacPro1,1 (Mac-F4208DC8)

 

System uptime in nanoseconds: 4375572580025

last loaded kext at 162090246150: com.apple.filesystems.smbfs    1.7.2 (addr 0x81c7a000, size 249856)

last unloaded kext at 206160138751: com.apple.driver.CSRHIDTransitionDriver    4.0.5f11 (addr 0x174d000, size 12288)

loaded kexts:

com.Symantec.kext.SAVAPComm    12.1

com.apple.filesystems.smbfs    1.7.2

com.apple.driver.AppleHWSensor    1.9.5d0

com.apple.driver.AppleBluetoothMultitouch    70.12

com.apple.filesystems.autofs    3.0

com.apple.driver.AppleHDA    2.2.0f3

com.apple.driver.AudioAUUC    1.59

com.apple.driver.AppleUpstreamUserClient    3.5.9

com.apple.driver.AppleMCCSControl    1.0.26

com.apple.iokit.IOUserEthernet    1.0.0d1

com.apple.iokit.IOBluetoothSerialManager    4.0.5f11

com.apple.Dont_Steal_Mac_OS_X    7.0.0

com.apple.driver.AppleMCEDriver    1.1.9

com.apple.driver.AudioIPCDriver    1.2.2

com.apple.driver.ACPI_SMC_PlatformPlugin    5.0.0d0

com.apple.driver.AppleLPC    1.5.8

com.apple.GeForce7xxx    7.0.0

com.apple.driver.CSRUSBBluetoothHCIController    4.0.5f11

com.apple.iokit.SCSITaskUserClient    3.2.0

com.apple.driver.XsanFilter    404

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless    1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib    1.0.0d1

com.apple.BootCache    33

com.apple.iokit.IOAHCIBlockStorage    2.0.3

com.apple.driver.AppleFWOHCI    4.8.9

com.apple.driver.AppleAHCIPort    2.3.0

com.apple.driver.AppleIntelPIIXATA    2.5.1

com.apple.driver.AirPortBrcm43224    501.36.15

com.apple.driver.AppleUSBHub    4.5.0

com.apple.driver.AppleIntel8254XEthernet    2.1.3b1

com.apple.driver.AppleUSBEHCI    4.5.8

com.apple.driver.AppleUSBUHCI    4.4.5

com.apple.driver.AppleEFINVRAM    1.5.0

com.apple.driver.AppleACPIButtons    1.5

com.apple.driver.AppleRTC    1.5

com.apple.driver.AppleHPET    1.6

com.apple.driver.AppleSMBIOS    1.8

com.apple.driver.AppleACPIEC    1.5

com.apple.driver.AppleAPIC    1.5

com.apple.driver.AppleIntelCPUPowerManagementClient    193.0.0

com.apple.nke.applicationfirewall    3.2.30

com.apple.security.quarantine    1.3

com.apple.driver.AppleIntelCPUPowerManagement    193.0.0

com.apple.driver.AppleMultitouchDriver    231.4

com.apple.driver.IOBluetoothHIDDriver    4.0.5f11

com.apple.kext.triggers    1.0

com.apple.driver.DspFuncLib    2.2.0f3

com.apple.iokit.IOSurface    80.0.2

com.apple.iokit.IOSerialFamily    10.0.5

com.apple.iokit.IOFireWireIP    2.2.4

com.apple.iokit.IOAudioFamily    1.8.6fc17

com.apple.kext.OSvKernDSPLib    1.3

com.apple.driver.AppleHDAController    2.2.0f3

com.apple.iokit.IOHDAFamily    2.2.0f3

com.apple.driver.ApplePolicyControl    3.0.16

com.apple.driver.AppleGraphicsControl    3.0.16

com.apple.driver.AppleSMC    3.1.3d8

com.apple.driver.IOPlatformPluginLegacy    5.0.0d0

com.apple.driver.IOPlatformPluginFamily    5.1.0d17

com.apple.nvidia.nv40hal.G7xxx    7.0.0

com.apple.NVDAResman.G7xxx    7.0.0

com.apple.iokit.IONDRVSupport    2.3.2

com.apple.iokit.IOGraphicsFamily    2.3.2

com.apple.driver.AppleUSBBluetoothHCIController    4.0.5f11

com.apple.iokit.IOBluetoothFamily    4.0.5f11

com.apple.iokit.IOSCSIBlockCommandsDevice    3.2.0

com.apple.iokit.IOUSBMassStorageClass    3.0.1

com.apple.driver.AppleUSBHIDKeyboard    160.7

com.apple.driver.AppleHIDKeyboard    160.7

com.apple.iokit.IOUSBHIDDriver    4.4.5

com.apple.driver.AppleUSBMergeNub    4.5.3

com.apple.driver.AppleUSBComposite    4.5.8

com.apple.iokit.IOSCSIMultimediaCommandsDevice    3.2.0

com.apple.iokit.IOBDStorageFamily    1.6

com.apple.iokit.IODVDStorageFamily    1.7

com.apple.iokit.IOCDStorageFamily    1.7

com.apple.iokit.IOATAPIProtocolTransport    3.0.0

com.apple.iokit.IOSCSIArchitectureModelFamily    3.2.0

com.apple.iokit.IOFireWireFamily    4.4.5

com.apple.iokit.IOAHCIFamily    2.0.8

com.apple.iokit.IOATAFamily    2.5.1

com.apple.iokit.IO80211Family    420.3

com.apple.iokit.IOUSBUserClient    4.5.8

com.apple.iokit.IONetworkingFamily    2.1

com.apple.iokit.IOUSBFamily    4.5.8

com.apple.driver.AppleEFIRuntime    1.5.0

com.apple.iokit.IOHIDFamily    1.7.1

com.apple.iokit.IOSMBusFamily    1.1

com.apple.security.sandbox    177.5

com.apple.kext.AppleMatch    1.0.0d1

com.apple.security.TMSafetyNet    7

com.apple.driver.DiskImages    331.6

com.apple.iokit.IOStorageFamily    1.7.1

com.apple.driver.AppleKeyStore    28.18

com.apple.driver.AppleACPIPlatform    1.5

com.apple.iokit.IOPCIFamily    2.6.8

com.apple.iokit.IOACPIFamily    1.4


Mac Pro, Mac OS X (10.7.4)
  • The hatter Level 9 Level 9 (60,280 points)

    Lion Recovery

    SafeBoot

    after you take it back to otger location of course

    do both have 1500VA UPS? run AHT yet?

    cannot see what3rd party extensions were loaded

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    Machine check

     

    uncorrected error

     

    crashed in power management

     

    This is a preponderence of evidence that you have suffered an uncorrectable RAM memory error.

     

    Mac Pro 65lb tower uses Error Correcting Code (ECC) RAM memory, which stores 8 additional check bits with each 64-bit word. On read, the XEON Processor checks the check bits and has enough redundancy information to correct single-bit errors on the fly. Uncorrectable errors (such as most double-bit errors) cause a machine check to stop the machine before it propagates the error into the file system and poisons your data.

     

    About This Mac > ( More Info ) > Memory ...

     

     

    ... provides additional insights. Any module listed at the wrong (too small) size has failed. Any module whose status is other than "OK" is suffering single-bit errors, and should be replaced as well.

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    Sometimes the kernel panic log continues with a little more information than you posted -- more details about your Mac, its Hardware and Firmware. These are particularly telling if any RAM DIMMs are omitted, as those have failed.

     

    Mac OS X: How to log a kernel panic

  • m.kearns Level 1 Level 1 (0 points)

    @Grant Bennet-Alder, here is more information on the MacPro's Memory:

     

    Memory Slots:

     

      ECC:    Enabled

     

    DIMM Riser A/DIMM 1:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0xBBA63643

     

    DIMM Riser A/DIMM 2:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0x66A33642

     

    DIMM Riser B/DIMM 1:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0x08A13644

     

    DIMM Riser B/DIMM 2:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0x38A13645

     

    DIMM Riser A/DIMM 3:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0x03A43644

     

    DIMM Riser A/DIMM 4:

     

      Size:    1 GB

      Type:    DDR2 FB-DIMM

      Speed:    667 MHz

      Status:    OK

      Manufacturer:    0x830B

      Part Number:    0x4E543147543732553850413642442D334320

      Serial Number:    0x59A63645

     

    DIMM Riser B/DIMM 3:

     

      Size:    Empty

      Type:    Empty

      Speed:    Empty

      Status:    Empty

      Manufacturer:    Empty

      Part Number:    Empty

      Serial Number:    Empty

     

    DIMM Riser B/DIMM 4:

     

      Size:    Empty

      Type:    Empty

      Speed:    Empty

      Status:    Empty

      Manufacturer:    Empty

      Part Number:    Empty

      Serial Number:    Empty

  • m.kearns Level 1 Level 1 (0 points)

    @Grant Bennet-Alder Great point, here is rest of the Kernel Panic Log:

     

     

    System Profile:

    Model: MacPro1,1, BootROM MP11.005C.B08, 4 processors, Dual-Core Intel Xeon, 3 GHz, 6 GB, SMC 1.7f10

    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB

    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB

    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB

    Graphics: NVIDIA GeForce 7300 GT, NVIDIA GeForce 7300 GT, PCIe, 256 MB

    Memory Module: DIMM Riser A/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    Memory Module: DIMM Riser A/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    Memory Module: DIMM Riser B/DIMM 1, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    Memory Module: DIMM Riser B/DIMM 2, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    Memory Module: DIMM Riser A/DIMM 3, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    Memory Module: DIMM Riser A/DIMM 4, 1 GB, DDR2 FB-DIMM, 667 MHz, 0x830B, 0x4E543147543732553850413642442D334320

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (5.10.131.36.15)

    Bluetooth: Version 4.0.5f11, 2 service, 18 devices, 1 incoming serial ports

    Network Service: Ethernet, Ethernet, en0

    PCI Card: NVIDIA GeForce 7300 GT, sppci_displaycontroller, Slot-4

    PCI Card: NVIDIA GeForce 7300 GT, sppci_displaycontroller, Slot-3

    PCI Card: NVIDIA GeForce 7300 GT, sppci_displaycontroller, Slot-1

    PCI Card: NVIDIA GeForce 7300 GT, sppci_displaycontroller, Slot-2

    Serial ATA Device: ST3250820AS P, 250.06 GB

    Parallel ATA Device: OPTIARC DVD RW AD-7170A

    Parallel ATA Device: OPTIARC DVD RW AD-7170A

    USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0xfd300000 / 2

    USB Device: Apple Optical USB Mouse, apple_vendor_id, 0x0304, 0xfd330000 / 4

    USB Device: Apple Keyboard, apple_vendor_id, 0x0220, 0xfd320000 / 3

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8206, 0x5d200000 / 2

    FireWire Device: built-in_hub, 800mbit_speed

    FireWire Device: unknown_device, unknown_speed

    FireWire Device: fw_target_disk_mode, AAPL, 800mbit_speed

  • Grant Bennet-Alder Level 9 Level 9 (51,750 points)

    Are the slots listed as "Empty" actually empty?

     

    The rest does not appear to provide additional insight at this time, but may in the future.

     

    I suggest you use the memory pane frequently to check your RAM. Often (but not always) modules that have double-bit errors show single-bit errors or size issues before the kernel panic.

     

    --------

     

    You could also pursue this problem more aggressively:

     

    • If you were contemplating a memory upgrade that would retire some older modules, now might be a good time to do that.

     

    • If you can remove half of the memory and run that way for a while, it may isolate the problem to one half or the other. Then you can halve the problem group and continue to isolate.

  • m.kearns Level 1 Level 1 (0 points)

    Yes, the two memory slots are empty. Larger capacity memory modules have been ordered and should arrive next week. I'll take your suggestion and remove the  two more memory modules and wait for another Kernel Panic. If anything else comes to mind, please let me know.

  • m.kearns Level 1 Level 1 (0 points)

    One difference between locations is that the end-user uses a Bluetooth mouse in the location where the Kernel Panics had occurred. I've disabled the Bluetooth, now waiting to see if any new Kernel Panics reoccur.

  • dmdimon Level 3 Level 3 (840 points)

    MCA error-reporting registers:

    IA32_MC0_STATUS(0x401): 0x1000000020000000 invalid

    Bad cache, cache-to memory sync, so bad processor or mem controller

    Screen Shot 2012-11-22 at 1.41.28 PM.png