A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline

Question

A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline

When I select “Update existing software in QuickTime Pro I get an error message saying “A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline”

This has persisted for several weeks. Any help will be welcomed as I do not know how to contact QuickTime support via Apple.

I am using Windows 7 64 bit.

Many thanks

Posted on Sep 12, 2012 7:14 AM

Reply

Answer 1

b noir

Level 9

72,336 points

Sep 13, 2012 2:17 PM in response to Mighty Magpie

Okay. You're fully up to date with your QuickTime there. So the message isn't of immediate practical concern (whatever is causing it), although it is a bit annoying.

If a new version does come out, and you still get the message, you could try updating using a QuickTimeInstaller.exe downloaded from the Apple Website:

http://support.apple.com/downloads/

Reply

Answer 2

Sep 13, 2012 4:31 AM in response to b noir

I was able to download and install the latest version of iTunes (10.6.3.25) without a hitch. After the reboot I tried again to update my exisitng Quicktime Pro software as described in my original posting and got exactly the same error message.

If it happens that there is no software to download because I am already running the latest version, surely a message to that effect would appear and not the one saying “A connection to the QuickTime server could not be established. This computer may be having trouble accessing the Internet or the server may be offline”

Still seeking advice if possible

Cheers

Reply

Answer 3

loba

Level 1

0 points

Oct 7, 2012 9:01 PM in response to b noir

Only 212 views and 5 replies to this topic?\\can't believe it, because \ihave this same problem.

\latest ver installed 7.7.2. A connection with the quick \time server could not be established." "\this computer may be having trouble accessing the internet or the server may be off-line."

this is a fresh re-install of Windows 7 Home Premium. All has been successful except for this.

Why are we seeing this? Do we have to add it to Windows Firewall?

MS Security Essentials

Reply

Answer 4

b noir

Level 9

72,336 points

Sep 12, 2012 1:40 PM in response to Mighty Magpie

Which particular QuickTime version are you running, Mag?

To check, in your QuickTime Player, go "Help > About QuickTime Player".

Reply

Answer 5

Sep 13, 2012 2:42 AM in response to b noir

Hi,

I'm using Quicktime Player Pro Version 7.7.2 (1680.56)

Reply

Answer 6

Sep 13, 2012 2:44 AM in response to b noir

Just after posting my reply, I tried again and this time it says there is new software. As it happens it looks to be iTunes 10.7 but at lease something is working now.

Reply