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I have one individual that sends email to me, and their email always goes into BULK mail. I have added them to my address book, but they still are going to bulk--and I miss them or respond late. How can I get that email address to go to inbox?
MacBook Pro with Retina display, OS X Mountain Lion (10.8.1)
Choose Preferences from the Mail menu, and click the Junk Mail icon. Then check the appropriate box to exempt messages from people in your Contacts from being filtered as junk.
If that doesn't work, something about those messages must be triggering your e-mail provider's spam filter, causing the server to file the message in the junk mailbox. Who is your e-mail provider?
thanks, thomas. I checked this, and it's as you described. However--it's going into bulk, not junk. This is a secondary email (work) IMAP account. The incoming server is my company's server, and the outgoing is my yahoo provider. Does that help??
I'm not sure what you're referring to, then, as there's no standard IMAP mailbox called "bulk". That could be a junk mailbox by another name, provided by your e-mail provider. If this is happening with your company's e-mail server, you should talk to your company's tech support folks about this issue. It certainly doesn't sound like an issue with Mail, unless this "bulk" mailbox is one that you created, and are using a mail rule to move messages into.
thanks so much--I did just that. I think the problem was on their end--changed a couple of settings and added them to their 'whitelist'. Fingers crossed!
how do I prevent an email from going to bulk mail
