When I open my iTunes I get this message "iTunes not properly installed. If you wish to import or burn CDs you need to resinstall iTunes." I went ahead and re-installed iTunes and I'm still getting this error. I'm on a PC. Any suggestions?
Windows 7
Could you post your diagnostics for us please?
In iTunes, go "Help > Run Diagnostics". Uncheck the boxes other than DVD/CD tests, as per the following screenshot:
... and click "Next".
When you get through to the final screen:
... click the "Copy to Clipboard" button and paste the diagnostics into a reply here. (Use your Ctrl-V keyboard shortcut to paste.)
I really appreciate your response - here's what come out of the test:
Microsoft Windows 7 x64 Enterprise Edition (Build 7600)
LENOVO 4389BB4
iTunes 10.7.0.21
QuickTime 7.7
FairPlay 2.2.19
Apple Application Support 2.2.2
iPod Updater Library 10.0d2
CD Driver Not Available
CD Driver DLL Not Available
Apple Mobile Device 6.0.0.59
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003AAB7C03B96898
Current user is an administrator.
The current local date and time is 2012-09-12 13:12:40.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA Quadro FX 880M
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.7.0.21 (x64) is currently running.
iTunesHelper 10.7.0.21 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
LowerFilters: CmgPCS (7.1.3.42),
No drivers in UpperFilters.
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the “Add or Remove Programs” control panel.
🙂 Many thanks. This looks to be the clue:
CD Driver Not Available
CD Driver DLL Not Available
With that one, I'd start with solution 3 from the following document:
iTunes 10 issues - not properly installed
