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So I have read about this BUG and see the solutions......But if I re-install will I lose my Projects?

iMac, Mac OS X (10.6.7), 2.8 Ghz Intel Core i5

Posted on Sep 12, 2012 12:09 PM

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3 replies

Sep 12, 2012 12:50 PM in response to tjkeighley

If you reinstall, it will not affect your Projects or Events - or the problem you're experiencing.

To fix this, do the following (depending on your system).


In Lion:

Quit Compressor.


In Finder, hold down the Option key and choose Library from the Go menu.


In the Library folder that opens, open the Application Support folder. Move the Apple Qmaster folder to the Trash.


In Finder, choose Empty Trash from the Finder menu.


If you still have issues canceling a batch, use Disk Utility to Repair Disk Permissions.



In Snow Leopard:


Quit Compressor.

In Finder, choose Home from the Go menu.


In the Home folder that opens, open the Library folder. Open the Application Support folder and move the Apple Qmaster folder to the Trash.


In Finder, choose Empty Trash from the Finder menu.


If you still have issues canceling a batch, use Disk Utility to Repair Disk Permissions.

Andy

Sharing stops at 95%......

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