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iCloud Mail is for non-critical mail

Through Apple's:


(1) inability to restore service in a reasonable time period (2 days and counting?) and

(2) their total inability to be transparent and open with their customers describing what the issue is (why the secret?) and

(3) their unknowledgeable and untrained telephone support staff (try calling them on this issue... it's a joke)


they have rendered their email service and the credibility of their cloud offerings to the level of entertainment. Going forward, I will not use any of their service offerings (mail, calendar, storage) for anything important.

Mac Pro; MacBook 15"; iPhone 4; iPad 3G 32gb, Mac OS X (10.6.5)

Posted on Sep 12, 2012 2:15 PM

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3 replies

Sep 12, 2012 2:42 PM in response to Carla67

Apple needs to communicate this when they sell their premium priced computers to consumers. Apple's main selling point is for the premium price, they are providing customers with a complete package of services with the computer. This would include their Mail program and email. If there service is not going to be reliable, they should not offer it and recommended other service providers such as Google for email.

Sep 12, 2012 3:06 PM in response to T_Bro54

T_Bro54 wrote:


Apple needs to communicate this when they sell their premium priced computers to consumers. Apple's main selling point is for the premium price, they are providing customers with a complete package of services with the computer. This would include their Mail program and email. If there service is not going to be reliable, they should not offer it and recommended other service providers such as Google for email.

Apples free mail is no different from any other, it has no phone support and little of any other type, no uptime guarantee, no retention policies etc. In this respect it is identical to all of the other major providers of free email. Hotmail/Live/Outlook.com (Microsoft) Gmail/Google Apps (Google) Yahoo, etc all provide the same services. The simple truth is that free email is unsuited for Business use. If reliability is important to you, you should pay for it

iCloud Mail is for non-critical mail

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